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TownePlace Suites by Marriott New York Manhattan/Chelsea

3.5 star property

Photo gallery for TownePlace Suites by Marriott New York Manhattan/Chelsea

Exterior
Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Studio, 1 King Bed, Kitchenette, Courtyard View
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Gym
  • Laundry
  • Parking available
  • 24/7 front desk

Explore the area

View map
140 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio, 1 King Bed, Kitchenette

Studio, 1 King Bed, Kitchenette

Studio, 1 King Bed, Kitchenette

8.6 out of 10
Excellent
(70 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette

Mini-fridge, microwave, dishwasher, coffee/tea maker

Studio, 1 King Bed, Kitchenette

  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, City View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, City View

7.4 out of 10
Good
(23 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, Courtyard View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette

8.6 out of 10
Excellent
(81 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, City View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, City View

8.0 out of 10
Very good
(21 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

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Front of property
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About the area

New York

A stay at TownePlace Suites by Marriott New York Manhattan/Chelsea places you in the heart of New York, within a 10-minute walk of Madison Square Garden and 5th Avenue. .This hotel is 0.6 mi (0.9 km) from Empire State Building and 0.7 mi (1.1 km) from Times Square.

What's nearby

  • Madison Square Garden - 5 min walk - 0.4 km
  • Empire State Building - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km
  • Broadway - 14 min walk - 1.2 km
  • Grand Central Terminal - 19 min walk - 1.6 km

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • LaGuardia Airport (LGA) - 26 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪The Wilson - ‬3 min walk
  • ‪Playa Bowls - ‬2 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬4 min walk
  • ‪Taqueria By El Prieto - ‬2 min walk

About this property

TownePlace Suites by Marriott New York Manhattan/Chelsea

Hotel with free breakfast, a short walk to Madison Square Garden
TownePlace Suites by Marriott New York Manhattan/Chelsea offers 247 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 247 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (USD 65 per day)
  • Parking on site (USD 65 per day)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 21 floors
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 65 per day
  • Nearby parking fee: USD 65 per day (751 ft away)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Towneplace Suites NEW York Manhattan
TownePlace Suites by Marriott New York Manhattan/Chelsea Hotel

Reviews

TownePlace Suites by Marriott New York Manhattan/Chelsea Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 519 out of 995 reviews
Rating 8 - Good. 314 out of 995 reviews
Rating 6 - Okay. 96 out of 995 reviews
Rating 4 - Poor. 32 out of 995 reviews
Rating 2 - Terrible. 34 out of 995 reviews

Reviews

8/10 Good

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Daniela

Stayed 3 nights in Jul 2025

2/10 Terrible

RICHARD

Travelled with family
Disliked: Amenities, property conditions & facilities
I never been so aggravated in my life this room had faulty compressor and a jack hammer spound in the ceiling. My family we not able to sleep. I called receptionist multiplentimes to a no answer to the point i had to get dressed and go down and 2 am xfor them to send a maintenence man to my room. Using 3rd party apps is becoming a hinderence platnium status means nothing not like my diamond status with hilton. I travel for a living and this was the worst hotel i stayed in and i couldnt leave because of the 3rd party app according to the property.
Stayed 1 night in Jul 2025

10/10 Excellent

Jania

Travelled with partner
Liked: Amenities
The room was a good size for having a kitchenette , enjoyed the complimentary breakfast .
Stayed 4 nights in Jul 2025

8/10 Good

Beatriz

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2025

8/10 Good

Daphney

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Lai S

Liked: Staff & service
We stayed six days in your hotel with peace and comfort, and enjoyed the breakfast. Hoping to stay there again! We appreciate the front desk staff hospitality!
Stayed 6 nights in Jul 2025

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything exellent
Stayed 4 nights in Jul 2025

10/10 Excellent

Mirza Hamid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 5 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Basic mid town hotel; standard breakfast but can have long line ups; narrow hallways; four elevator for 46 floors doesn’t work well during peak hours; clean; friendly staff.
Stayed 14 nights in Jun 2025

10/10 Excellent

Vivian

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Just a few minutes from Penn Station and Times Square. Comfortable bed. The room has everything you need!
Stayed 4 nights in Jul 2025

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here agin!
Stayed 1 night in Jul 2025

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Ashley day shift receptionist is great! Goes out of her way to help make guest feel comfortable! Awesome customer service!
Stayed 2 nights in Jul 2025

10/10 Excellent

Donnabelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ashley the day shift receptionist during our staff is super awesome! Very helpful and considerate and really tried to make things happen for us esp we arrived from a red eye flight and was so early to check in! It was family trip with 3 rooms booked and was hard to out everybody in the same floor but her attitude and friendly face makes up for the craziness of being in NYC! She deserves a raise!!!
Stayed 3 nights in Jul 2025

8/10 Good

Quynh

Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to subway station, convenience store, restaurants, retailers. Helpful front desk staff. Nice breakfast selection. Room was compact and organized well with kitchenette comprised of microwave, mini fridge, utensils, plates, cups, etc. Room could use some more lighting. I would stay here again.
Stayed 4 nights in Jun 2025

8/10 Good

Kaylin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 13 nights in Jun 2025

8/10 Good

Lorelei

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we had a good stay at Towneplace Suites. I’m not sure if this is more of an Expedia thing, but it was not easy to tell if the room had a full kitchen. When I called the hotel, they said some did and some didn’t. Rooms were small but clean. Typical for NYC, but I didn’t have a place to open my suitcase (closet barely the width of a suitcase). The free breakfast was a huge plus, and I loved all the options. The AC was noisy, which did wake me up at night. During later breakfast hours, elevators are impossible to get. Had to lug our suitcases down several flights of stairs to make sure we didn’t miss our ride. Other than that, location was great and staff was always helpful and nice.
Stayed 6 nights in Jun 2025

10/10 Excellent

David

Stayed 3 nights in Jul 2025

10/10 Excellent

Safwat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Cory

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Rainer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed on the second floor to have the benefit of an outdoor balcony. It was noisy and the in room air conditioning, essential during a really hot couple of days was very noisy too. When asked to be moved, this was not possible.
Stayed 5 nights in Jun 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

The room was small, but that's expected in NYC. It was very clean and the bed was comfortable. The bathroom was clean as well and we were fully stocked with amenities. The hot stuff in the free breakfast was cold, but their bagels were delicious. It was also a free breakfast buffet and we went at a very busy time. My friend left her charger behind and they actually emailed us offering to mail it back!
Stayed 1 night in Jun 2025

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed here for the weekend and fell in love with the attention to detail the staff provided..rooms were cleaned everyday and breakfast was good
Stayed 4 nights in Jun 2025

2/10 Terrible

Sarah Louise

Disliked: Property conditions & facilities, room comfort
Had to wait over 10 mins for an elevator on each occasion, long queues for mediocre breakfast, lack of space in rooms for cases or drawers for clothes. Cleaning cart permanently left blocking our exit from room along our narrow corridor. Room was clean and comfortable but experience was lacking overall.
Stayed 3 nights in Jun 2025

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025