Dear Team,
Good morning, my name is Sabrina Henriques. I stayed at your hotel from April 13-14, My reservation is 73031981617210, unfortunately I had a very uncomfortable experience during the night due to the excessive heat in the room. I kindly asked the reception staff for help, but they told me that nothing could be done, as the heating system is centrally controlled. I was quite surprised and disappointed to learn that guests do not have individual control over the temperature of their room in a hotel of this size. I believe that when guests pay for a service, they expect a certain level of comfort and flexibility. Spending the entire night feeling unwell due to the heat was far from the experience I expected. I will be leaving your hotel in a few hours and I am quite disappointed with the experience I had. I sincerely hope that you will take this feedback into consideration and take steps to ensure greater comfort for your future guests. At this time, I would not feel confident in recommending your hotel, which is regrettable.
Thank you for your attention,
Sabrina Henriques