Tracey and her colleague on reception gave us a very warm welcome and went above and beyond to make sure we had a suitable room as I use crutches. ALL the staff that we encountered were friendly and helpful. The room attendants were very helpful and efficient in cleaning our room. We were placed in a room on the edge of the car park, which was clean, comfortable and convenient. You might think it would be noisy, but this wasn’t the case for us. The room contained everything we needed, including an iron and ironing board, flat screen TV and a fan. Tea and coffee making facilities, biscuits and bottled water were also supplied and replenished daily. This was welcome as it was very warm. We ate in the restaurant the first evening and the food was very good. We walked to a nearby Nepalese restaurant the second evening. The hotel is independently owned and situated right in the town centre, which is very convenient. It is suitable for visiting Highclere Castle and our room rate included free secured, Wi-Fi, a smashing breakfast and free parking. We would certainly stay here again and would like to thank all the staff for a lovely stay.