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InTown Suites Extended Stay Newport News City Center

2.5 star property

Photo gallery for InTown Suites Extended Stay Newport News City Center

Premium Room, 1 Queen Bed, Accessible | Private kitchen
Traditional Room, 2 Double Beds, Non Smoking
Desk, WiFi, bed sheets
Combined shower/bathtub, towels, soap, toilet paper
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Air conditioning
  • Kitchen
  • Laundry
  • Parking included

Explore the area

Map
11715-B Jefferson Avenue, Newport News, VA, 23606
  • Riverside Medical Center
    ‪2 min drive‬
  • Christopher Newport University
    ‪4 min drive‬
  • Patrick Henry Mall
    ‪5 min drive‬
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.)
    ‪12 min drive‬

Room options

View all photos for Premium Room, 1 Queen Bed

Desk, WiFi, bed sheets

Premium Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 Queen Bed, Non Smoking

Desk, WiFi, bed sheets

Traditional Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Traditional Room, 2 Double Beds, Non Smoking

Traditional Room, 2 Double Beds, Non Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Accessible

Desk, WiFi, bed sheets

Traditional Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed, Accessible

Desk, WiFi, bed sheets

Premium Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 Queen Bed with Sofa bed, Non Smoking

Desk, WiFi, bed sheets

Traditional Room, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Desk, WiFi, bed sheets

Premium Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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About the area

Newport News

With a stay at InTown Suites Extended Stay Newport News City Center in Newport News (Central Newport News), you'll be within a 15-minute drive of Christopher Newport University and Hampton Coliseum. .This hotel is 7.5 mi (12 km) from Langley Air Force Base and 10.3 mi (16.5 km) from Fort Eustis.

What's nearby

  • Virginia Living Museum - 18 min walk - 1.5 km
  • Riverside Medical Center - 2 min drive - 1.9 km
  • Mariner's Museum - 4 min drive - 3.4 km
  • Christopher Newport University - 4 min drive - 4.1 km
  • Patrick Henry Mall - 5 min drive - 5.1 km

Getting around

  • Newport News Station - 8 min drive
  • Newport News - Williamsburg Intl. Airport (PHF) - 12 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Wendy's - ‬14 min walk
  • ‪Tradition Brewing Company - ‬13 min walk
  • ‪Harpoon Larry's Fish House & Oyster Bar - ‬12 min walk
  • ‪Salsas Thimble Shoals - ‬18 min walk

About this property

InTown Suites Extended Stay Newport News City Center

Hotel in Newport News with free parking
InTown Suites Extended Stay Newport News City Center offers 124 accommodations with air conditioning. Televisions come with satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided weekly.

Make yourself at home in one of the 124 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Make use of convenient amenities, which include a banquet hall and a vending machine.
Featured amenities include laundry facilities and a vending machine. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 2 per night)
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch TV with satellite channels

Food and drink

  • Dining table
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 6:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Saturday (11:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 2 per night (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

InTown Suites Newport News City Center Hotel
InTown Suites Newport News City Center
InTown Suites Newport News City Center
InTown Suites Extended Stay Newport News City Center Hotel

InTown Suites Extended Stay Newport News City Center Reviews

Reviews

6.2
Rating 10 - Excellent. 8 out of 60 reviews
Rating 8 - Good. 17 out of 60 reviews
Rating 6 - Okay. 15 out of 60 reviews
Rating 4 - Poor. 9 out of 60 reviews
Rating 2 - Terrible. 11 out of 60 reviews

7.2/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Do your self a favor, keep looking.
The tub faucet dripped enough to be nearly as constant stream. The shower diverter was stuck in a half shower/have tub faucet position so the water pressure was weak. The furniture was cheap particle board crap.
Stayed 7 nights in Dec 2024

2/10 Terrible

Joesette

Stayed 28 nights in Oct 2023

6/10 Okay

John

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Terrible Stay
I should have taken pictures, locked out of room and find tgat my food was taken, lady upfront gave me petty cash but dam im staying there and people are going in the fridge and taking FOOD im not staying there nor to i want to refer anyone and unsafe atmosphere Police greeted me one day and thats a total turn off while be dropped off my boss Notices police cars and a gentlemen talking just a lousy stay i thought
Stayed 10 nights in Oct 2023

8/10 Good

suzzanne

Liked: Cleanliness, property conditions & facilities, room comfort
House keeping did not show as I was told they would
Stayed 7 nights in May 2022

2/10 Terrible

Glenmar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay the only downside was the bed was a little bit uncomfortable and very very nosie even if you sat on it the whole bed creaked and I'm only 190 and it was a queen bed.
Stayed 8 nights in Apr 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bates Motel
DO NOT STAY HERE!!! Bates Motel doesn’t have anything on this. If you’re looking to sharing your room with roaches, having your room smelling like roach spray, dirty bed sheets and carpets, feel every spring in the mattress, have no towels or anyone to speak to at the front desk ever then this hotel is for you. This place was definitely not worth the money spent. Never again.
Stayed 7 nights in Apr 2022

2/10 Terrible

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely dirty and housekeeping never showed up (we booked for a WEEK) so this means WE HAD TO PAY FOR TOILET PAPER and HAND SOAP come 3 days later. Police showed up TWICE because the people staying there were problematic and not once did we see the security on property handle any situation, so not a safe feeling.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Enjoyed my stay although I killed a couple of bugs. The staff was very friendly.
Stayed 7 nights in Oct 2019

2/10 Terrible

Danny, Los Angeles

Business traveller
Disliked: Cleanliness, staff & service
Crackheads all over the premises had to leave earlier and they refused to credit me all those nights I didn’t stay there
Stayed 10 nights in Aug 2019

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from InTown Suite
It was awful! You guys should not refer any of your customers to this hotel. Currently, I am trying to contact InTown Suite corporate to advise them of the awful experience I endured on 6/28-29/19. I sent the establishment a message online on their website, but I did not receive a response. The reviews of the hotel online are the same - 90% of customers said that the hotel is filthy, and customer service is terrible. I allowed hotels.com to choose a hotel for me that weekend and they recommended this nasty hotel, so I hold you guys accountable too for my awful experience. The bedquilt on the bed was dirty; the room smelled musty. The bathroom was dirty; it was a mess. I switched to another place, and that room was nasty too. Do you have a good contact number of the hotel customer service so I can make them aware? I want a refund or discount on my credit card. I have pictures on my cell phone of the filth I saw in the room. Three cable stations were not working.
Stayed 2 nights in Jun 2019

6/10 Okay

Tomika

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The front desk ppl are kinda rude. The details of the room tells you that dishes are included but, they aren't. The bed mattress was the same mattress on the pull out sofa bed. They only provide one roll of toilet tissue, one set of towels and wash clothes for the week. We had to go out and buy pots,pans, plates, cups, and eating utensils. It clearly says they provide those things. The sifa bed was very hard and lumpy.The room was clean and the property was quiet at night. I feel that you should get what they advertised for the amount of money you have to pay. But my stay itself was ok....
Stayed 7 nights in Jun 2019

4/10 Poor

Joe

Disliked: Cleanliness, staff & service
Not what you would expect near the City Center.
the room smelled bad and had to immediately open the windows to air it out which did not help. They only fix the bed after 2 to 3 days and did not replace the towels. When asked if they can give us more toilet paper they advise that they do not supply that service. After going to the guest services, she tried to explain why they don't but ended up giving us a used roll.
Stayed 7 nights in May 2019

4/10 Poor

Michael A

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Pretty dirty place. My wife had to clean it first. They boasted about their great mattresses but they were lumpy. Stains on furniture etc
Stayed 13 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to various places to shop eat entertain and my daughter's home
Stayed 14 nights in May 2019

2/10 Terrible

JoVie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it had the cheapest price for a Saturday-Monday stay. I Also enjoyed how stiff the bed was for my back. It was comfortable. The toilet however was stained and during my stay we had no towels whatsoever. Called the front desk and asked for some and was told to call back Monday when the front office was open and then was subsequently hung up on. There also was no iron which I found personally odd
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the layout of the room.inviting...butthere wss no toilet paper in the bathroom. The bed was not as comfortable as I had hoped. Customer Service was great! I left a few items especially my mecication and it was kept for me until got there the next day Thank you!
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Don't do it
The rooms were small and it was a hassle checking in. I remade the bed with all my own blankets and did not touch the floor. Everything felt dirty. The whole place smelled like smoke despite me booking a non-smoking room. The pictures are not representative of what you are actually going to get. I will never stay here again.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Apr 2019

6/10 Okay

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
When i went to check in, they said they were fully booked so they sent me to their sister hotel. So then i drove there, then they didn’t have my room. Mind you i booked this reservation a month before. So then they call back to the hotel i just came from and then they said they’d have to give me a king room instead. Which was fine, i just needed somewhere to stay after traveling 4 hours there. Then the next day follows and everything seems great until close to 10 at night. Then i went to go back to my room, my key wouldn’t work. It had just worked when i left around 730. So i had to call their on campus person which actually wasn’t on the campus of the hotel. I had to sit in the empty lobby for Over a half hour waiting for her to get there. Come to find out they deactivated my room key because they said they didn’t get payment for that night. I reserved this room for 2 nights from the beginning when i booked it a month ago. And i had checked my account and they had pulled the money for both nights. So why they deactivated my key i have no clue. It was definitely frustrating when all i wanted to do was go to my room and relax but instead had to wait in the lobby in the middle of the night.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2018

6/10 Okay

Diane, Bunker Hill, WV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to restaurants
This was a nice clean hotel, however, it lacked in basic amenities such as extra toilet paper, new bar of soap, and hand towels.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok hotel
The hotel was remodeled and was clean. It was also conveniently close to many places (restaurants, grocery stores, shops). However, the bed was uncomfortable and the tub was cracked. Basic things like hangers were not even in the room. The hotel staff was courteus but would not allow me to add my sister to the room. I would only return here for the convenience.
Stayed 1 night in Jun 2018