Almost all the facilities look worn out and old. The hotel´s pictures appear very nice at the Expedia Web page, but in reality the facilities look far from that. It is understandable that all hotels try to show their “best faces”, but in the case of the Diamond Bay Resort & Spa, it was completely false advertainment. There were several abandoned areas, for example, a couple of restaurants and parts of what use to be like an amusement park. There were some maintenance jobs going on, but they appear superficial and insufficient. The rooms’ furniture was old and very simple. The towels at the Gym were horribly bad-smelling and the equipment -which was minimum- were also filthy. The “private bay” beach was not really clean and we did not dare to go in. Its pictures in the Expedia Web page were obviously photo-altered to look far better that in reality. This hotel desperately needs millions of dollars to reach the 5-star level that it falsely and pretentiously bares. The hotel is 30 minutes apart from everything in the city and the free transport to center city was insufficient, therefore, some people couldn´t get in. At the end, we has to pay for taxis. All the above-mentioned elements made this a very disappointing experience. It was not the good bargain as it appeared when we signed up, it was dishonest advertisement. The hotel employees were very kind. The pool was well-kept and clean. The vegetation was beautiful, and the food at the Banana Leaf Restaurant was good.