we stayed at this hotel for 1 night in august, when we were leaving in the morning my daughter forgot her bag there. we remembered it 2 hours after we left and i immediately called the hotel and explained the issue, the person in charge told me that the bag was with me and that i had to follow some procedures, i did whatever was necessary and forwarded it to them, but we could not receive the bag, i called several times to get information but each time i called they said they would investigate the issue and get back to me but they definitely never did!!! Now i ask you how reliable this hotel is, when i first called the bag was there what must have happened to it afterwards i did not get a call back!!! never again, it was a big disappointment for us!! please reconsider if you are thinking of staying there!!!