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Hotel Cocoa

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Cocoa

Deluxe Twin Room, Non Smoking, Lake View | Bathroom
Land view from property
Exterior
Standard Double Room, Non Smoking, Lake View
Standard Twin Room, Non Smoking, Lake View

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Housekeeping
  • Kitchen
  • Free WiFi
  • Parking included

Explore the area

Map
Tsukiura 102, Lake Toya, Toyako, Hokkaido, 049-5723
  • Toyako Onsen
    8 min drive
  • Lake Toya
    9 min drive
  • Usuzanfunka Memorial Park
    10 min drive

Room options

View all photos for Standard Twin Room, Non Smoking, Lake View

Standard Twin Room, Non Smoking, Lake View

Standard Twin Room, Non Smoking, Lake View

  • 35 sq m
  • Lake view
  • Sleeps 2
  • 2 Large Twin Beds

Deluxe Room

  • 230 sq m
  • Ocean view
  • Sleeps 6
  • 3 Twin Beds and 1 Queen Bed

Superior Room

  • 230 sq m
  • Ocean view
  • Sleeps 5
  • 4 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Double Room, Non Smoking, Lake View

Standard Double Room, Non Smoking, Lake View

Standard Double Room, Non Smoking, Lake View

  • 35 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Lake View

Deluxe Twin Room, Non Smoking, Lake View

Deluxe Twin Room, Non Smoking, Lake View

  • 49 sq m
  • Lake view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Comfort Double Room, Non Smoking, Lake View

Comfort Double Room, Non Smoking, Lake View

Comfort Double Room, Non Smoking, Lake View

  • 27 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

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About the area

Toyako

Located in Toyako, Hotel Cocoa is in the mountains, within a 10-minute drive of Toyako Onsen and Toyako Hot Spring. .This hotel is 4.1 mi (6.5 km) from Lake Toya and 9.4 mi (15.2 km) from Showa-shinzan.

What's nearby

  • Toyako Onsen - 8 min drive - 8.4 km
  • Toyako Hot Spring - 8 min drive - 9.0 km
  • Lake Toya - 9 min drive - 6.6 km
  • Usuzanfunka Memorial Park - 10 min drive - 7.8 km
  • Rusutsu Resort - 25 min drive - 22.3 km

Getting around

  • Toya Station - 13 min drive
  • New Chitose Intl. Airport (CTS) - 100 min drive

Restaurants

  • ‪サイロ展望台 - ‬3 min drive
  • ‪レークヒル ファーム - ‬7 min walk
  • ‪わかさいも本舗 洞爺湖本店 (Wakassaimo) - ‬11 min drive
  • ‪とうや・水の駅 - ‬11 min drive
  • ‪風の音 - ‬12 min drive

About this property

Hotel Cocoa

Suburban hotel in Toyako with free parking
Hotel Cocoa offers 18 accommodations with safes and bathrobes. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with refrigerators and separate dining areas. Rooms have detached private bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, and toilets with an electronic bidet.

This Toyako hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. 55-inch LCD televisions come with satellite channels. Housekeeping is provided daily.

Make yourself at home in one of the 18 individually decorated guestrooms, featuring kitchens. 55-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Detached private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and bathrobes. Conveniences include safes and desks, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Satisfy your appetite at the hotel's coffee shop/cafe.
Featured amenities include coffee/tea in a common area and a vending machine. A train station pick-up service is provided at no charge, and free self parking is available onsite.

Languages

Chinese (Mandarin), English, Filipino, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • On-site parking includes off-street options
  • Free train station pick-up shuttle from 10:00 AM to 5:00 PM
  • Train station shuttle on request

Food and drink

  • 1 coffee shop/cafe
  • Coffee/tea in a common area

Family friendly

  • Kitchen
  • Fridge
  • Separate dining area
  • Soundproofed rooms

Conveniences

  • Vending machine

Guest services

  • Daily housekeeping
  • Front desk (limited hours)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Thin carpet in public areas
  • Thin carpet in room

More

  • Renovated entire property – January 2023

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Electronic bidet
  • Private bathroom (not in room)
  • Separate bath and shower
  • Towels

Entertainment

  • 55-inch LCD TV
  • Satellite channels

Food and drink

  • Cleaning supplies
  • Dining room
  • Kitchen
  • Paper towels
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Safe
  • Slippers
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property

Property is also known as

Hotel Cocoa Toyako
Hotel Cocoa
Cocoa Toyako
Hotel Cocoa Hotel
Hotel Cocoa Toyako
Hotel Cocoa Hotel Toyako

Hotel Cocoa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 296 reviews" "
Rating 8 - Good. 105 out of 296 reviews" "
Rating 6 - Okay. 33 out of 296 reviews" "
Rating 4 - Poor. 7 out of 296 reviews" "
Rating 2 - Terrible. 8 out of 296 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Hei Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Shang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view of the Lake! Wish had stayed another day…will certainly re-visit.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel but poor service.
Room is beautiful with magnificent view. However, Reception staff is not helpful or even welcoming. Requested him to switch on the air conditioning in the lounge when we wanted to eat our dinner there with friends staying in different rooms. He agreed but did not appear at all. No smile or greeting when met him at the Reception the next morning. The cleaning staff was much more courteous and cheerful. It’s a shame for such a beautiful hotel to have such a bad service staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

APIRAT

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake view is wonderful from the hotel. The room is large, design is very good especially the bathroom. The hugeflower field is near by the window. If I go to this area, I will choose to stay at this hotel again.
Stayed 1 night in May 2024

10/10 Excellent

Bee San

Stayed 1 night in May 2024

10/10 Excellent

Hui Hong

Travelled with partner
Very fresh, clean and modern Hotel. 3-4 minutes drive distance to the silo Observatory. Onsite free parking. Great place to stay for road trip traveler.
Stayed 1 night in May 2024

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing morning view of the lake
Great view and comfortable hotel. Limited restaurant options. Some places require reservations. But the hotel staff is very helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Athanasios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience.
Amazing hotel and super spacious room even for western standards. Its location is a bit remote but that's what it makes it majestic!
Stayed 1 night in Feb 2024

10/10 Excellent

Sung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, roomy, amenities, hospitality, with nice Toya lake view….stayed there for 4 days and couldn’t believe we found this hotel at this room rate. Only thing didn’t like about this hotel was “no elevator “ For young people it will be no problem, but for elders and handicapped people, it’s not easy to go upstairs with luggage.
Stayed 3 nights in Oct 2023

10/10 Excellent

Lawrence

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely small hotel with a fantastic view of Lake T
Hotel Cocoa is newly renovated and comfortable. It is a small hotel situated on a hilltop, so if one is not driving, then it's rather far from Toyoka town and the only eatery is a cafe 10 mins walk away. However, the view of Lake Toya is breathless and the rooms are spacious and comfortable. On site parking is free
Stayed 1 night in Oct 2023

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, the location, the room size and usage and quiteness were awesome. No near food places, but in future will plan accordingly. Definitely a must stay!
Stayed 1 night in Oct 2023

6/10 Okay

See

Stayed 1 night in Oct 2023

10/10 Excellent

KEI FAH

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great view, large clean room, helpful and courteous staff. Quiet location, on shore opposite the the Toyako-Onsen town, less than 15 minutes' drive away. Also a few minutes' drive away from two "observatories" with more great views of the lake and from beaches on the lake. May not be as practical if you do not have a car. In the bathroom there is a large tub with a view of the lake. Parking is in a covered with garage door on the ground floor, rooms are above. No elevators, but there is only one flight of stairs to the rooms. Happy to have booked and stayed here. No WiFi, so you will have to use your cellular data plan.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view. I proposed to my gf there and she said yes!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly although English was not that good. The room was clean and spacious. The bathtub was very good! I opted for half board. The food was very good. Only bad thing was the main heater was spoiled. I was given another potable heater, but it was not strong enough to keep the room warm. Overall, as the location is not that good, I recommend this hotel if you have a car
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy n great view, great value for money! Staff was very attentive
Stayed 1 night in Jan 2020

10/10 Excellent

Dawinee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Location great for good view of Lake Toya; nice spa in room; reception was ok; lack of elevator not so good if you've got a heavy suitcase; general decor a bit minimalist
Stayed 1 night in Dec 2019

10/10 Excellent

Nathaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view from room
Stayed 1 night in Nov 2019

10/10 Excellent

Chan Siang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped cozy room
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hotel Cocoa WITHOUT a car
This might be useful to those planning to stay here without a car. We arrived by train at Toya station and walked to the 7-11 to stock up food for our 5-night stay. We took a taxi from Toya station to the hotel (around 3,500 yen). The hotel is pretty isolated (except for the lovely Lake hill farm, which offers space outdoors and nice food). We walked around every day, but there are no trail, just roads, so that's not great. Still, we enjoyed strolling around the empty small roads along the fields. We also walked to Toyako (the village) but it takes about 2h and it's uphill coming back, on a trafficked road. The hotel is lovely. Cleaning is not very thorough but if you leave the room very tidy they'll clean pretty much everything. Very helpful staff: only some speak English but it was good anyway. We didn't try room service due to others saying it was not great.
Stayed 5 nights in Aug 2019