Hotel Riu Palace Aruba - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Aruba - All Inclusive

Relax by the pool surrounded by palm trees in a serene resort setting.
Enjoy breathtaking ocean views from the comfort of your balcony.
Diners enjoy meals in a classic setting with a brick wall and wooden beams.
Relax on the balcony with a clear view of the ocean and beach.
Enter a grand lobby with a stunning stained glass ceiling, flanked by elegant columns and surrounded by lush greenery.

Popular amenities

  • Breakfast included
  • Bar
  • Hot tub

Explore the area

Map
J.E. Irausquin Blvd 79, Noord
  • The Casino at Hilton Aruba
    ‪3 min walk‬
  • Hyatt Regency Casino
    ‪9 min walk‬
  • Eagle Beach
    ‪2 min drive‬
  • Oranjestad (AUA-Queen Beatrix Intl.)
    ‪10 min drive‬

Room options

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 39 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite (B2C-CA)

  • Sleeps 3
  • 1 King Bed

Standard Double Room (E)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(115 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (U)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (U)

9.0 out of 10
Wonderful
(6 reviews)
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (L)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (E)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Sea View (E)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite (B2C-US)

  • Sleeps 3
  • 1 King Bed

Double Room (ROH | B2C-CA)

  • Sleeps 4
  • 1 King Bed

Double Room, Connecting Rooms (ROH | B2C-CA)

  • Sleeps 8
  • 2 King Beds

Suite, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed

Junior Suite (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Balcony, Ocean View (B2C-CA)

  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Suite, Jetted Tub, Sea View (L)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Double Room (ROH | C)

9.6 out of 10
Exceptional
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Partial Ocean View (U)

8.0 out of 10
Very good
(229 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (L)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room (L)

8.6 out of 10
Excellent
(4 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Balcony, Ocean View (C)

  • 39 sq m
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Suite (C)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (C)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (ROH | C)

  • 32 sq m
  • Sleeps 8
  • 2 King Beds

Suite, Ocean View (B2C-US)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (C)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Noord

Located in Noord (Palm Beach), Hotel Riu Palace Aruba - All Inclusive is within a 10-minute walk of Palm Beach and Hyatt Regency Casino. .This all-inclusive property is 1.1 mi (1.8 km) from Eagle Beach and 2.8 mi (4.5 km) from Divi Golf and Beach Resort.

What's nearby

  • The Casino at Hilton Aruba - 3 min walk - 0.3 km
  • Palm Beach - 3 min walk - 0.3 km
  • Hyatt Regency Casino - 9 min walk - 0.8 km
  • Eagle Beach - 2 min drive - 2.0 km
  • Stellaris Casino - 2 min drive - 2.3 km

Getting around

  • Queen Beatrix Intl. Airport (AUA) - 14 min drive

Restaurants

  • ‪Salt & Pepper - ‬6 min walk
  • ‪Papillon Restaurant - Aruba - ‬4 min walk
  • ‪Bugaloe Beach Bar & Grill - ‬5 min walk
  • ‪Gianni's Ristorante - ‬4 min walk
  • ‪Mambo Jambo - ‬6 min walk

About this property

Hotel Riu Palace Aruba - All Inclusive

Family fun on the beach, with 2 outdoor pools, near Hyatt Regency Casino
Hotel Riu Palace Aruba - All Inclusive offers 450 accommodations with free minibar items and safes. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 450 guestrooms featuring free minibar items and flat-screen televisions. Rooms have private balconies or patios. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and a sauna. This property also features complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Don Nicolás, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Noord? This property has facilities measuring 1959 square feet (182 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Don Nicolás - This buffet restaurant serves breakfast and dinner.
Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Sayuri - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Milano - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Nautilis - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Volleyball

Languages

Dutch, English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Nicolás
  • Krystal
  • Milano
  • Nautilis
  • Sayuri

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,959 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 floors
  • 3 buildings
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from July 2 2025 to May 7 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

This property does not have a Aruba Tourist Board rating. For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

All Inclusive Aruba Riu
All Inclusive Aruba Riu Palace
All Inclusive Riu Palace Aruba
Aruba All Inclusive Riu Palace
Aruba Riu All Inclusive
Palace Aruba
Riu Aruba
Riu Palace All Inclusive Aruba
Riu Palace Aruba
Riu Palace Aruba All Inclusive
Riu Palace Aruba All Inclusive Palm Beach
Riu Palace Aruba Palm Beach
Riu Palace Aruba All Inclusive Noord
Riu Palace Aruba Resort
Hotel Riu Palace Aruba Palm - Eagle Beach
Riu Palace Aruba Noord
Riu Palace Aruba All Inclusive All-inclusive property Noord
Riu Palace Aruba All Inclusive All-inclusive property
Riu Aruba Inclusive Noord
Riu Aruba Inclusive Inclusive
Riu Palace Aruba All Inclusive
Hotel Riu Palace Aruba - All Inclusive Noord
Hotel Riu Palace Aruba - All Inclusive All-inclusive property

Hotel Riu Palace Aruba - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 947 out of 1766 reviews
Rating 8 - Good. 394 out of 1766 reviews
Rating 6 - Okay. 226 out of 1766 reviews
Rating 4 - Poor. 112 out of 1766 reviews
Rating 2 - Terrible. 87 out of 1766 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sophia

Stayed 4 nights in Apr 2025

10/10 Excellent

Lisandra, Port Richey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was amazing! The facilities were well kept. The food was really good.
Stayed 3 nights in Apr 2025

6/10 Okay

JOSELITO

Travelled with partner
Liked: Cleanliness, staff & service
We booked at the Riu Palace Aruba family area but they moved us to the adult property which is the Riu Antillas. Ala Carte restaurants were packed and long lines before they open for dinner. Some are not accepting 2nd batch of guests after first batch in line were seated. We ended up eating at the buffet in our entire 4 nights of stay except for one. We didnt get waht we paid for. No enough staff to serve at the pool and beach side for beverages unlike other Resorts. Staff are nice though and Aruba Island is beautiful. Wont go back to this resort unless they make changes.
Stayed 4 nights in Apr 2025

4/10 Poor

Janet

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Marcella, Lyndhurst

Stayed 6 nights in Apr 2025

4/10 Poor

Jenny Mary

Very dated hotel. Ok
Stayed 4 nights in Apr 2025

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would of rated everytime 5 stars but there was construction of one entire tower which i was not told about. The steakhouse was closef also due to renovations. Our first room which was a junior ocean front view on the 8th floor was horrible, it smelled of mold and mildew, everything was damp from moisture including the bed. It killed my asthma to stay in room. We moved the next day to the 9th floor and room was amazing. Hotel defenitely needs a renovations. Don't lose your wristband because they charge you $250 for a new one. Totally ridiculous. Pool was amazing, buffet was delicious. Would stay again once renovations are done and rooms are newly renovated
Stayed 5 nights in Apr 2025

8/10 Good

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service
Good all-inclusive experience for families. I was pleased with the food quality and the evening entertainment. The pool is more adult-focused so for kids that aren’t strong swimmers, there are a few platforms they can play on but otherwise can’t touch and with no lifeguards- puts parents on full guard. Kids club very small but was nice for a half hour here or there.
Stayed 5 nights in Apr 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first arrived, we were greeted with champagne- a nice touch! We were issued a room in the non-renovated part of the facility. It was so musty that 3 of 4 of us had difficulty breathing within minutes of stepping in. There was a king bed for 4 of us and a shower that was visible to everyone. We immediately requested a change and were told the hotel was full and they weren't sure what could be done. We ventured back to the lobby and were greeted by a very helpful employee who offered us a room key to another room in the main building so we could see if it was acceptable before we took it. We were pleasantly surprised! It was beautiful, had a view of the ocean and pool, an updated bathroom and everything we needed. We rushed down and accepted the room. Just like that, our vacation began. The staff was so nice. The amenities were amazing. Buffet was excellent- offerings for all pallets- best mojitos ever, entertainment was fun and lively. It was clean, safe, family friendly and had everything we could think of. We would come back in a heartbeat! Only downside was construction being done on one of the buildings- a little noisy, but the music by the pool, beach and everything else made up for it. Great experience!
Stayed 4 nights in Apr 2025

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and everything about it. The location cannot be beat. The food was excellent again, second visit. Will return one day
Stayed 6 nights in Apr 2025

6/10 Okay

Patricia

Stayed 4 nights in Apr 2025

6/10 Okay

Frank

Travelled with family
Disliked: Amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2025

10/10 Excellent

Timothy M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of the location of Riu Palace was awesome. Everything we needed was right there within walking distance. Restaurants, shopping, Casinos were all within a short walk. The property was kept very clean and well manicured. The roomwe stayed in was fairly clean but needed some minor upgrades. For example, the light fixtures on the wall were pretty oxidized and the metal was peeling I am guessing from the salt water, but wasn't a huge deal. We did have one instance where we lost power and air conditioning in our room for a short time. I called the fron desk and they said someone would be right up, but they never came. Luckily, next to the mini bar, there was a fuse panel and I found the blown fuse, reset it, and we never had another issue. The Wifi is very sporatic and I could see the modem turn on and off multiple times per day, and night up on the wall where it was located. The food at the buffet is good and has something for everyone. If you want to get into the restaurants on site, go early or you won't get in, as they are small and only offer 2 seating per night in which we've seen a lot of guests that were discouraged by this. We went out and had dinner in town when this happened to us 1 night. The satff was very friendly and accomodating. If you want a hut down by the beach, get there early or you won't get 1! They had entertainment every night and the drinks were endless! We had a great time during our stay overall and would go back again without a doubt.
Stayed 7 nights in Apr 2025

10/10 Excellent

indal mohan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent choice
Stayed 7 nights in Apr 2025

2/10 Terrible

Tania Gelormini

Stayed 7 nights in Apr 2025

10/10 Excellent

Rommel

Stayed 4 nights in Feb 2025

8/10 Good

Shakil

Travelled with family
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay overall. The food was good with a nice variety of options to choose from. The view of the ocean was beautiful, and the pool area was very nice and relaxing. The room was a bit outdated, and the floors were quite slippery, which was a little concerning. Still, a pleasant experience overall.
Stayed 4 nights in Apr 2025

4/10 Poor

sanket, camphill

Stayed 4 nights in Apr 2025

4/10 Poor

Denise

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was in the old time share tower- looks like this tower was not updated since 1987. The pull out bed for our kids would not even pull out all the way and the mattress was absolutely disgusting. My kids slept on cots all week. The food was mediocre at best- thankfully we chose to leave the resort for dinner every night- we were a large group and none of the restaurants could even accommodate us when we tried one night. This was our second time staying at the RIU - last year was wonderful. This year makes me think we will choose a different hotel next year.
Stayed 6 nights in Apr 2025

8/10 Good

Eileen

Stayed 5 nights in Apr 2025

8/10 Good

Elina, Brooklyn

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

2/10 Terrible

Dalandise

Stayed 6 nights in Apr 2025

2/10 Terrible

Anthony

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is run down, the room was definitely out dated and the fixtures are in bad shape. The Front Desk staff are rude, non-considerate and do not take anything seriously. They put us a family of 4 in a room with a king bed and a roll in cot. Not what I asked for which was a room with two double beds, when I asked to change rooms they told me there is nothing they could do about it and that is what we paid for. Also there were two elevators, one did not work and was then put out of service without notice, and then the second one did not work and when I called the front desk they just told me use the service elevator, there were no signs to let anyone know this. I had asked the front desk to make a reservation at a restaurant outside of the facility and they said no problem, when I went back later that night to make sure they did it, I was told they did not and that sometimes they are busy and forget. Called the restaurant and there was no longer any availability. They boast that they have 5 restaurants on location, however they do not tell you that they have a seating at 6 and you have to be there then to get seated, if not then you either get a buzzer to let you know when you can come back, or they tell you they are no longer taking seatings that night. Only saving thing was the buffet food was excellent and the staff in there is very friendly. Pool needs to be maintained better, many tiles are missing and at times it was dirty with stuff floating in it.
Stayed 5 nights in Apr 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

6/10 Okay

Jeffery

Stayed 5 nights in Mar 2025