The entire stay was a big mess. We booked the hotel because we were driving from GA to VA to attend a Supernatural Convention that was being held here. I assumed with it being part of Marriott, it would be a nice place to stay, especially because it was also very pricey. We prebooked a room, and upon arrival, we were informed that they did not have the room we booked available. We booked a harbor view room MONTHS in advance, and we were given a room with a view of the parking lot and roof. Frustrating. The elevators were tiny, old and so very slow. There was constantly a long line to get onto one, causing you to have to wait upwards of 10 minutes each time. And two of the elevators did not even go to the floor we were staying on, which was the 8th floor. This left you with two options, to get off on another floor and take the stairs, OR to get off on another floor, wait again for a different elevator and then go to the 8th floor. We were only there for 3 days, but the key cards we were provided stopped working 6-7 times, and each time we had to go down to the lobby, wait in line, and have a new key made. This happened to almost all of the other ppl who were staying here, and it was a huge mess. Due to the elevator issue, being locked out of our room over and over, and having to go up and down to the lobby to have keys remade and fixed, we ended up missing two of the panels at the convention that we had to pay a lot of money to attend, and they were once in a lifetime events.