ABSOLUTELY HORRIBLE. Do yourself a favor and do not stay here, even if it’s the last place available. The place is old and poorly run. I checked in and got to my room only to be met with MOLD ALL ON THE WALL AND WINDOW! The room reeked of an air freshener probably due to the room smelling moldy. I wanted to cancel my reservation but he already checked me in so I had to go through hotels.com to get a refund on my non-refundable reservation. I called Rosemont monday 2/12/24 because they had not responded to my refund request made through hotels.com. The manager, I cannot remember his name but of Indian descent, explained there was nothing he could do because I did not cancel within 24hrs prior to my stay. I explained I would not have canceled if the room didn’t have mold in it. All he keeps saying was “thank you, goodbye” “nothing I could do, goodbye” and I kept explaining to him the right thing to do is refund my money due to the mold. He said “there’s nothing I can do, goodbye” “sir how many times do I have to say goodbye” until he finally HUNG UP ON ME! What a rude and disrespectful manager and now I am out $150. I will be pursuing further actions against this place because it is incredibly unhealthy what they are doing