With a stay at Swan Novo Hamburgo in Novo Hamburgo (Hamburgo Velho), you'll be within a 5-minute walk of Comunidade Evangelica Hamburgo Velho and National Shoe Museum. .This hotel is 0.3 mi (0.5 km) from Schmitt-Presser House and 0.3 mi (0.5 km) from Scheffel Foundation.
What's nearby
National Shoe Museum - 3 min walk
Bourbon Shopping - 4 min drive
Sao Luis Gonzaga Cathedral - 4 min drive
I Fashion Outlet - 6 min drive
Fenac - Events and Business Center - 7 min drive
Getting around
Novo Hamburgo Station - 8 min drive
St. Alphonsus Station - 15 min drive
Canoas Air Force Base (QNS) - 51 min drive
Restaurants
Mercado Weber - 8 min walk
Kings Kão Lanches - 5 min walk
Fat Bull Tap House - 9 min walk
Quiero Café - 11 min walk
Locatelli Grill - 5 min walk
About this property
Swan Novo Hamburgo
Novo Hamburgo hotel in Hamburgo Velho with free breakfast and a fitness center
Swan Novo Hamburgo offers 134 air-conditioned accommodations with minibars and safes. A pillow menu is available. Smart televisions come with cable channels.
Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Make yourself at home in one of the 134 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and a hair salon.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and 6 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10:00 AM.
Swan Novo Hamburgo has a restaurant on site.
Room service (during limited hours) is available.
Languages
English, Portuguese
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Self parking on site (BRL 20.00 per day)
Return airport shuttle (surcharge)
Food and drink
Free buffet breakfast available daily 6 AM–10:00 AM
1 restaurant
1 bar
Room service available
Things to do
Arcade/games room
Billiards/pool table
Fitness centre
Indoor pool
Sauna
Steam room
Family friendly
Arcade/games room
Indoor pool
Laundry facilities
Snack bar/deli
Conveniences
Ballroom
Banquet hall
Lift
Front-desk safe
Guest services
24-hour front desk
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Business services
Business centre
Conference space
Meeting rooms - 6
Outdoors
Garden
Pool sunloungers
Terrace
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
In-room accessibility
Wheelchair-accessible (may have limits)
More
Smoke-free property
Room amenities
Bedroom
Air conditioning
Bed sheets
Blackout drapes/curtains
Pillow menu
Bathroom
Designer toiletries
Hairdryer
Shampoo
Soap
Toilet paper
Towels
Entertainment
TV channels
Smart TV
Food and drink
Minibar
More
Phone
Safe
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of BRL 70 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Payment types
Important information
Optional extras
Self parking fee: BRL 20.00 per day
Pet fee: BRL 70 per pet, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
We should mention
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Property is also known as
Swan Hotel Novo Hamburgo Tower
Swan Tower Novo Hamburgo
Swan Tower Novo Hamburgo Brazil
Swan Tower Novo Hamburgo Hotel
Swan Novo Hamburgo Hotel
Swan Tower Novo Hamburgo
Swan Novo Hamburgo Novo Hamburgo
Swan Novo Hamburgo Hotel Novo Hamburgo
Swan Novo Hamburgo Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We’ve been staying at this hotel for many years … so much has changed and some of it not for the better:
Guests now have to pay for parking.
There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept .
Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating.
Staff has changed and although we had two nice reception attendants most of them didn’t seem to care …
Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Verified traveller
Stayed 6 nights in Aug 2024
6/10 Okay
Ricardo
Travelled with family
17 Nov 2023
Disliked: Staff & service, amenities
Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
We love this hotel! Very convenient location, beautiful lobby and great breakfast ! The staff is the main reason we keep going back, however … staff is very friendly and Mathew goes above and beyond the call of duty to make sure we are comfortable and enjoy our stay . Rooms need an update, but other than that our stay was perfect.
Staff is very friendly and helpful! They always make me feel very welcome....
The breakfast buffet is great and it’s operating again in a very safe and sanitized way.
The hotel is very clean and sanitized and they’ve taken all the necessary actions to make the entire hotel as safe as possible to avoid Covid.
The staff was wonderful!! They made us feel very welcome every time we walked in!
Mathew at the front desk was outstanding , but everyone was great and went out of their way to accommodate any requests we had!
The complementary breakfast is delicious and everything was homemade! Great selection of juices, smoothies and fresh fruit! We’d stay there again for the breakfast alone, bur the staff just made everything perfect for our stay! We will definitely go back!
I always stay here while on business in Novo Hamburgo. The staff are polite and helpful, the room is clean and the area feels safe.
The gym is good, but the pool is freezing!!!
My wife and I were at the Swan Tower NH for a meeting at the FEEVALE university and the location was great, the hotel nice and clean - not fancy but good- and the staff could not have been been more helpful!! I will stay there again without any hesitation.
Greg
Stayed 2 nights in Sep 2017
8/10 Good
Aline
23 Sept 2016
Liked: Staff & service
Basic hotel
I stayed in this hotel for one night this time. The room is ok, good size but the hotel is old, need renew over all. But it has a good location and parking free.
Aline
6/10 Okay
Carlos, New York
29 May 2016
Liked: Cleanliness, staff & service
first time in this hotel
first time in this hotel, wifi is not good, kept changing rooms.
Carlos
6/10 Okay
Malcolm, Argentina
8 Sept 2015
Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel needs to upgrade the rooms, old furniture, old TV and old design.
I travel to Novo Hamburgo for business. Even though Swan Tower is better than average compared to most hotels in Novo Hamburgo, it is nothing special. Needs a complete renovation.
Excelente espaço para 3 pessoas. Café da manhã bastante satisfatório. Tem piscina sem aquecimento, fitness center bem equipado.
Equipe atenciosa, com destaque para o gerente sempre colaborativo.