Thought I booked for five nights, turns out I missed the Friday. On business I was having a rest before the next meeting when they knocked on the door and said I had to leave. What? I thought I booked till tomorrow. You are only booked to today, you must leave. May I book the room for another night? No, you must leave. I gathered my things together and went down to the front desk to talk to her. I am not due to leave till tomorrow, may I book another room? You do it through Expedia. Now, half asleep I opened up the app and booked the Hotel. Word of warning! There are three Morris hotels in the area. I searched Morris Hotel, Novy Bor. At the top, Morris Hotel. I booked it, waited my turn and presented it to her. This is not this Morris hotel, this is the Morris hotel in the next town 20min away. Oh, same hotel group? Yes. Can you switch? No, you must go there. Next. I drove there and asked if they could do anything. The front desk person was friendly. Let me see if I can switch, he called the hotel and was told, no rooms. I’m very sorry he said, no refund. I left and drove back to Novy Bor and got a Pension to stay at. My business is in Novy Bor, not the next town over. Terrible service.