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I was allowed to check in earlier than the time it starts. The staff welcomed me and are friendly. It doesn't have a smoking space and I was told to go outside to smoke. The hotel staff offered me a pouch for cigarette ash. It is better to have a smoking place in door but they care of their property for cleanliness, which is good. The hotel is conveniently located by the railway station and the limousine bus from the airport makes a stop by the hotel.

Convenient location near train station, bus terminals, a lot of taxis, convenience store, bakery a 100-yen shop among all shops. The hotel staff is well trained and very helpful. I will stay again.

Great Onsen and breakfast choices Only negative is the room is too warm so I had to turn off the heater and open the window

Very friendly and helpful staff!

Friendly staff. We had a garden room, which was very nice. Nice view and fake tree trunks in the room. Bed was comfortable. We walked over to the mall for dinner, which was fine. Otherwise it would be a 5-10 minute drive to dining areas

The ryokan certainly has accumulated a fair bit of ages, however, it was relatively well maintained. Onsen bath was great, it Moor Spring as they claimed has the highest level of mineral, great for skin. I love the dinner best, with international as well as Japanese styles cuisine. I managed to secure the a Japanese styles room with open air private bath. The summer has considerable humidity, and ryokan attempted to use dehumidifier to remove the humidity. Overall experience was good.