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Absolutely gorgeous hotel. The space was extremely comfortable and well decorated. The views are amazing. Only downside is I believed that the cooking presentations were mediocre. I thought they could show how sauces were prepared rather than just assembling a meal.

We had such a lovely time staying at The Panoramic Getaway. The hotel was spotless and had great amenities. We took advantage of the rooftop pool, restaurants, and Ayurvedic treatments. Arya was invaluable in making recommendations for us, answering our questions, and was a kind, gracious host! Mr. Mount was excellent driver and a true gentleman! We look forward to our next stay!

Excellent Staff, Great Food, and a Beautiful View. Front Desk Supervisor Ambu, Food Manager Mathew, Restaurant Manager Vipin, restaurant staff George (Chocolate Maker), and Chef Sabu were all excellent. The shows and activities at the hotel were equally enjoyable for both kids and adults. It’s a great place to stay—home away from home—and our entire 10-member team enjoyed every minute of the stay.

Great experience, wonderful staff

You have to remember that this is a very remote location. On basis of that the food is very good. The setting is amazing so peaceful. The hotel does not sell alcohol, this is not very clear on the description above, so has led to some negative reviews. The food is a buffet which changes each day. There is also a menu for ordering other food instead (which is where most of the non-indian food is). The rooms are very nice. We did not choose the hot tub option. We got a large balcony amongst the trees. There was no one overlooking us, and I think that is the case on most of the rooms. The staff were very friendly. They helped arrange a tour for us. It does seem that most guests arrange their own driver and tours. I would suggest contacting the hotel before for a list of the sites to see nearby (tea plantation, waterfalls, spice gardens, chocolate factories, etc)... The list is a single page and you would be able to plan your own visits with the driver who takes you to the hotel.

Management doesn’t have their act together, but the setting is fabulous. First, the contact point did not know they were booking through Expedia and told us we didn’t have a reservation. Then, they sent us a location link that was 30 minutes from the property. When they finally found our reservation, the place wasn’t ready. We had to call for towels and used our own soap and other toiletries. We had a beautiful kitchen, but no cups or plates, and no way to make tea or coffee. The burners weren’t attached to a gas source. Finally, we had a wonderful balcony, but no chairs, unlike the other units. The only bright spot in all this is that our contact point did his best to address the issues. And was generally responsive.