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Sofitel Bali Nusa Dua Beach Resort

5.0 star property

Photo gallery for Sofitel Bali Nusa Dua Beach Resort

On the beach, free beach cabanas, sun-loungers, beach umbrellas
3 bars/lounges, swim-up bar, poolside bar, beach bar
Premium bedding, down duvets, minibar, in-room safe
On the beach, free beach cabanas, sun-loungers, beach umbrellas
Premium bedding, down duvets, minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

Map
Lot N5 Nusa Dua Tourism Complex, Nusa Dua, Bali, 80363
  • Samuh Beach
    ‪8 min walk‬
  • Bali Nusa Dua Convention Centre
    ‪8 min walk‬
  • Bali International Convention Center
    ‪11 min walk‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪20 min drive‬

Room options

View all photos for Luxury Room, 2 Twin Beds, Pool Access (Club Millésime Access)

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 2 Twin Beds, Pool Access (Club Millésime Access)

  • 48 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, 2 Single Beds, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 2 Single Beds, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 1 King Bed

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Single Beds, Resort View

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 2 Single Beds, Resort View

  • Lagoon view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 1 King Bed, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Plunge Pool)

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 1 King Bed (Plunge Pool)

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 2 Double Beds

  • 48 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, 2 Single Beds, Private Pool (Plunge Pool)

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 2 Single Beds, Private Pool (Plunge Pool)

  • 48 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 Bedroom, Private Pool (Club Millésime Access)

Club Room, 1 Bedroom, Private Pool (Club Millésime Access)

Club Room, 1 Bedroom, Private Pool (Club Millésime Access)

  • 88 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Resort View

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 1 King Bed, Resort View

  • 48 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Pool Access (Club Millésime Access)

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 1 King Bed, Pool Access (Club Millésime Access)

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Queen Bed (Prestige. Club Millesime Access)

Club Suite, 1 Queen Bed (Prestige. Club Millesime Access)

Club Suite, 1 Queen Bed (Prestige. Club Millesime Access)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed (Prestige, Club Millésime Access)

Premium bedding, down duvets, minibar, in-room safe

Club Suite, 1 King Bed (Prestige, Club Millésime Access)

  • 120 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Ocean View

Club Suite, 1 King Bed, Ocean View

Club Suite, 1 King Bed, Ocean View

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Grand Hyatt Bali

  • On private beach
  • Pool
  • Hot tub
  • Spa
4.4 out of 5, Excellent, (1000)
The price is AU$251
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Grand Hyatt Bali

About the area

Nusa Dua

With a stay at Sofitel Bali Nusa Dua Beach Resort in Nusa Dua (BTDC), you'll be within a 15-minute walk of Bali Nusa Dua Convention Centre and Bali International Convention Center. .This beach hotel is 1.2 mi (2 km) from Nusa Dua Beach and 13 mi (21 km) from Uluwatu Temple.

What's nearby

  • Bali Nusa Dua Convention Centre - 8 min walk
  • Bali International Convention Center - 11 min walk
  • Bali Collection Shopping Centre - 17 min walk
  • Nusa Dua Beach - 18 min walk
  • Bali Nusa Dua Theater - 4 min drive

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 20 min drive

Restaurants

  • ‪Meliá Bali - ‬18 min walk
  • ‪Ikan Restaurant & Bar - ‬10 min walk
  • ‪Kwee Zeen - ‬4 min walk
  • ‪Sateria Beachside Restaurant - ‬15 min walk
  • ‪Chess Beachfront Restaurant & Bar - ‬8 min walk

About this property

Sofitel Bali Nusa Dua Beach Resort

Luxury hotel on the beach, with 4 outdoor pools
Sofitel Bali Nusa Dua Beach Resort offers 415 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, designer toiletries, and hair dryers.

This Nusa Dua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a lazy river, a waterslide, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

So SPA has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 415 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a lazy river, and a waterslide. Additional amenities at this Mediterranean hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get to nearby shops on the complimentary shuttle.
Enjoy Asian cuisine at Kwee Zeen, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Nusa Dua? This hotel has 25231 square feet (2344 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Kwee Zeen - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.
Cucina - This poolside fine-dining restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Toya beach Bar and Grill - This beach seafood restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Le Bar - Overlooking the garden, this lobby lounge specializes in international cuisine and serves light fare only. Open daily.
L'oh Bar - This poolside bar specializes in international cuisine and serves lunch and light fare. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, Indonesian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Motorhome/coach/lorry parking on site
  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free shopping centre shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: IDR 484000 for adults and IDR 241998 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Kwee Zeen
  • Cucina
  • Toya beach Bar and Grill
  • Le Bar
  • L'oh Bar

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Lazy river
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (25231 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Beach towels
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 46-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free newspapers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Local maps
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 865150.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately IDR 484000 for adults and IDR 241998 for children
  • Airport shuttle fee: IDR 385000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 865150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children age 12 and younger are not permitted in the Club Millésime Lounge from 5:30-7:30 PM.
This property’s children’s club is available to children ages 4-12.

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Bali Nusa Dua Beach
Bali Sofitel Resort
Nusa Dua Beach Resort
Sofitel Bali
Sofitel Bali Beach
Sofitel Bali Beach Resort
Sofitel Bali Nusa Dua Beach
Sofitel Bali Nusa Dua Beach Resort
Sofitel Nusa Dua Beach
Sofitel Nusa Dua Beach Resort
Sofitel Bali Resort

Sofitel Bali Nusa Dua Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 973 reviews
Rating 8 - Good. 252 out of 973 reviews
Rating 6 - Okay. 93 out of 973 reviews
Rating 4 - Poor. 38 out of 973 reviews
Rating 2 - Terrible. 33 out of 973 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vishal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing , room was super clean.Our kids loved the plunge pool.Only disappointment was that there weren't any indian food for dinner during the period of our stay but everything else was brilliant.
Stayed 2 nights in Nov 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

N

Stayed 3 nights in Aug 2024

10/10 Excellent

Josh

Travelled with partner
Everything was perfect, the staff are super friendly and make you feel comfortable always. The pools were in great condition, rooms were extremely tidy and well looked after and the food was amazing
Stayed 6 nights in Oct 2024

10/10 Excellent

Shivani

Stayed 4 nights in Sep 2024

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

6/10 Okay

A

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice room, rest was average
Stayed for 7 nights in prestige suite with our two kids. The suite was excellent, so much room for the kids, and that was with two rollaways. Service excellent everywhere, the staff were very friendly and helpful - especially when my son fell sick. Breakfast was very average. We had club access which was average ( although alcoholic drink selection excellent). Kids couldn’t access lounge in evening but were served food in kids club ( mainly sweets). Kids club was ok, lots of space but a bit run down - esp. hole in trampoline! Our suite was facing the beach. Beautiful view, but soooo noisy on three nights with weddings outside until 10pm. We wouldn’t stay again due to food being average and too noisy. Also lots of missing tiles in kids swimming pool resulting in cuts
Stayed 7 nights in Sep 2024

10/10 Excellent

Jonathan, didcot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Sofitel Nusa Dua, the team were welcoming and very friendly. Our room was ice cool and taken care of twice per day by the hotel team. We booked B&B, the breakfast was buffet stule with lots to choose from again coupled with very attentive service. We always managed to find places to rest at the couple of pools or the beach. The shuttle bus which is provided free is a great way to visit the Bali Collection, which has plenty of restaurants and shops to buy clothing and souvenirs. Great time and beautiful weather!
Stayed 17 nights in Sep 2024

4/10 Poor

Livia, Los Angeles

Stayed 1 night in Sep 2024

10/10 Excellent

Tian, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic family friendly hotel, quiet and clean, has everything you need for a relaxing holiday. Food is great, you can dine at the private beach too. The pool is massive and has a lot of sofa benches for you to relax. The hotel even has a departure lounge so that you can rest and wait for your flight after checking out.
Stayed 3 nights in Oct 2024

6/10 Okay

Austin

Stayed 3 nights in Sep 2024

10/10 Excellent

Maud

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with plenty pool options. Friendly and helpful staff and rooms with beautiful decor . Loved my stay at this resort . The only thing I would recommend is better cocktail recipes
Stayed 4 nights in Sep 2024

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities
I have stayed at Sofitel previously and I will do so again. Nothing not to like.
Stayed 4 nights in Sep 2024

10/10 Excellent

Marcia

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Laval

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally amazing hotel. Staff all lovely and friendly. Pool is exceptional. Breakfast buffet exquisite. Drinks priced a little higher than other places but there is a little local warung selling cheap Bintang just north of the property 1 min walk away.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kimberley Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the swim up pool right from the hotel
Stayed 7 nights in Jun 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Sofitel Nusa Dua. The staff were friendly. The services were excellent and speedy when any request was made. Food was excellent. Generally very clean facility. Would definitely come back again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Franjo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Gurpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and so welcoming and helpful. Amazing experience, I would highly recommend!
Stayed 8 nights in Aug 2024

2/10 Terrible

Edwin

Liked: Cleanliness, room comfort
Disliked: Staff & service
I will never comeback
Service was very slow and terrible. Staffs are not competent. It seems that they are lack of staffs. Check in and check out very2 slow, we have to wait for half an hour until somebody asssted you. Check out time is very unflexible and the staff rudely told us to check out of the room eventhough we're still having breakfast. And we were told that we couldn't extebd eventhough we want to pay, and when we checked on their website they still have some rooms availabilities This sofitel is really dissapointing and doesnt reflect the image of sofitel woldwide. I think thye are ruining the image of sofitel
Stayed 1 night in Aug 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Sofitel was one of the best hotels we have stayed at in Bali. the food was fantastic and lots of variety. the pools were brilliant. the staff are an asset to the hotel. will stay again and will recommend to friends.
Stayed 9 nights in Aug 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and holiday
We had an amazing 2 weeks at this hotel we had a fabulous time the hotel is beautiful and staff are all amazing and can’t do enough for you , rooms very comfortable and clean pools and all restraunts are lovely . Very relaxing and will definitely go back again .
Stayed 14 nights in Aug 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic resort, loved everything, room, dining, staff, pool and cleanliness. Nothing was ever too much trouble for all the staff. Our second time to stay and we will definitely be back again.
Stayed 8 nights in Aug 2024