I travelled with my elderly father, who uses a cane. The receptionist gave us rooms that were on an upper floor, one of the furthest away from the entrance. In addition, there was a mini flight of stairs in the middle of the floor that needed to be navigated to get to my father's room. My father struggled, but we were advised that this was a discretionary "upgrade" from the "cheap" room we had booked (it was one of the most expensive rooms on my trip around Scandinavia). On top of all of that, despite the name of the hotel being translated to "The Big Hotel", my room was one of the smallest I have ever stayed in - it was approximately 8 foot wide, 10 foot deep and about 9 foot high. It resembled a interior room on a cheap cruise ship. This is definitely NOT the place to stay if you are claustrophobic.
In addition, the restaurant sells itself on being a nice quiet and idyllic place to enjoy food in a calm environment. The prices reflect this intent. However, the staff ignored smaller groups of diners, preferring to ALL hover over the larger group of diners (including a soccer team of REALLY rowdy kids), I guess in the hope of getting more tips. My steak was supposed to be medium rare - it arrived rare at best, but I could not get the attention of any of the wait staff and none of them came to check on how we were doing, and in the end I got up and went to the cashiers desk to pay after waiting for 20 mins for the bill. The cashier just said it was a busy night.