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SureStay Hotel by Best Western Castro Valley

2.5 star property

Photo gallery for SureStay Hotel by Best Western Castro Valley

Lobby
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)
Free breakfast
Exterior
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Parking included
  • Free WiFi

Explore the area

Map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • California State University East Bay
    ‪9 min drive‬
  • Oakland-Alameda County Coliseum
    ‪13 min drive‬
  • Oakland Zoo
    ‪13 min drive‬
  • Oakland, CA (OAK-Oakland Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Similar properties

Lobby

Comfort Inn Castro Valley

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, (1001)
The price is AU$196
for 1 room
includes taxes & fees
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About the area

Castro Valley

When you stay at SureStay Hotel by Best Western Castro Valley in Castro Valley, you'll be on the Strip, within a 15-minute drive of Oakland-Alameda County Coliseum and Oakland Arena. .This hotel is 21.7 mi (35 km) from San Francisco Bay and 12 mi (19.2 km) from San Francisco Premium Outlets.

What's nearby

  • Hayward Japanese Gardens - 4 min drive - 3.9 km
  • California State University East Bay - 9 min drive - 8.3 km
  • Oakland-Alameda County Coliseum - 13 min drive - 17.0 km
  • Oakland Arena - 13 min drive - 17.2 km
  • Oakland Zoo - 13 min drive - 14.9 km

Getting around

  • Castro Valley Station - 2 min drive
  • Coliseum Station - 12 min drive
  • Oakland Intl. Airport (OAK) - 20 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪i-Tea - ‬2 min drive
  • ‪Taco Bell - ‬2 min drive
  • ‪Starbucks - ‬17 min walk

About this property

SureStay Hotel by Best Western Castro Valley

Hotel in Castro Valley with free breakfast and a 24-hour front desk
SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 32-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Make yourself at home in one of the 48 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A complimentary breakfast is included.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and a vending machine. Free self parking is available onsite.
A complimentary breakfast is offered. An additional breakfast (subject to charges) is served daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 231 out of 705 reviews
Rating 8 - Good. 279 out of 705 reviews
Rating 6 - Okay. 101 out of 705 reviews
Rating 4 - Poor. 54 out of 705 reviews
Rating 2 - Terrible. 40 out of 705 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ana, San Leandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good breakfast! Close to freeway and to many stores.
Stayed 1 night in Dec 2024

8/10 Good

Ralph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
please improve wifi service replace bath fan exhaust and heater friendly service thank you
Stayed 1 night in Dec 2024

10/10 Excellent

Stalin and Julissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this location three times when I’ve visited my son at Cal Berkeley. The property is well maintained and staff are always welcoming. The manager is a nice gentlemen who provides good service. There is a Safeway supermarket across the street with a great deli of hot and cold foods. I will continue to stay here whenever I visit the East Bay Area.
Stayed 1 night in Dec 2024

2/10 Terrible

Shawn

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible hotel!
Dirty. Stains on pillow cases, cigarette burns on bed comforter. Mold in shower. Stains on wall near toilet! Hair on towels. Uncomfortable bed. I left after 1 night it was so bad. Hotel refused to refund me for my 2nd night. Rude staff. Don’t stay here!
Stayed 2 nights in Dec 2024

10/10 Excellent

Esteban

Stayed 1 night in Jul 2024

8/10 Good

Jesus

The check in small space smells really bad, like tobacco and some other odors that I can’t describe, it makes you think if you made a mistake reserving in this hotel, thankfully the room it was clean. The receptionist was friendly though. Will strongly recommend to fix that odor issue.
Stayed 1 night in Nov 2024

6/10 Okay

Karla

I dont liked
Stayed 1 night in Nov 2024

8/10 Good

Omid

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and cozy
Stayed 1 night in Nov 2024

10/10 Excellent

Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024

10/10 Excellent

stalin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The area and the staff was excellent.
Stayed 2 nights in Oct 2024

10/10 Excellent

stalin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son attends UC Berkeley and we visited him for Parent’s Weekend and Homecoming. This hotel is 25 minutes away from Berkeley nestled in Castro Valley, a nice, safe and quiet town. The hotel manager and staff are welcoming and very friendly. I recommend this hotel.
Stayed 2 nights in Oct 2024

8/10 Good

Cheryl

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 3 nights in Oct 2024

8/10 Good

Lois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stop for one night outside the bay area. Comfortably bed and plenty of breakfast.
Stayed 1 night in Oct 2024

10/10 Excellent

Sharon

Stayed 1 night in Sep 2024

10/10 Excellent

rebecca

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel host manager always has great customer service.
Stayed 1 night in Sep 2024

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Sep 2024

8/10 Good

Mario

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at the SureStay Hotel. It was quiet, the room was spacious, the bed very comfortable. Everyone working here was very helpful and kind.
Stayed 2 nights in Sep 2024

4/10 Poor

Quan

Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Fred

Stayed 1 night in Aug 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2024