6/10 Okay
Myron
Business traveller
26 Sept 2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
Needs Improvement
The check in was smooth. A trainee checked us in & was most pleasant and professional. The room, 716, was adequate. Good space but really needs a lounge chair, something other than the 2 hardbacked table chairs. Lighting was extremely poor. After dark with all 3 lights on you still could not see to do anything. Had to keep the TV on for light. The TV had very few viewing options and the remote did not function properly. At 10am when getting into bed the 1st night, the sheets were dirty, filled with sand; obviously not changed after the last occupant. We called & housekeeping came right away and changed both beds. The bathroom was a challenge. The toilet seat was broken. We called for a repair but there was a maintenance emergency . However, once that was resolved there was no follow up re: toilet seat. The shower head is just not functional- no options no functions- you need a standard shower head. The tub floor had very worn skid resistant strips- need to be upgraded. And although we did not request an accessible bathroom, there truly needs to be at least one grab bar in the shower, especially when the tub floor is sooooo slippery. The door is much too narrow! You need to upgrade your complimentary toiletries---very low end. I had to go out to buy shampoo. The Ironing Board cover is very worn & needs replacing and finally, the Coffee Maker, although a name brand, is not adequate; you need at least a 4 - 6 cup drip coffee maker with coffee options. Thanks for the water.
Myron
Stayed 3 nights in Sep 2024