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Sun Siyam Olhuveli

4.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sun Siyam Olhuveli

View from property
Water view
Private pool
View from property
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Room service
  • 24/7 front desk

Explore the area

Map
South Male' Atoll, Olhuveli
  • Rihiveli Beach
    ‪1 min walk‬
  • Olhuveli Beach
    ‪1 min walk‬
  • Kandooma Beach
    ‪3 min walk‬
  • Male (MLE-Velana Intl.)

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 50 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Beach Suite With Pool

Grand Beach Suite With Pool

Grand Beach Suite With Pool

  • 101 sq m
  • Beach view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Water Villa

Deluxe Water Villa

Deluxe Water Villa

  • 82 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Beach Villa

Minibar, in-room safe, desk, blackout curtains

Grand Beach Villa

  • 80 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Beach Villa With Pool

Minibar, in-room safe, desk, blackout curtains

Grand Beach Villa With Pool

  • 91 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Water Villa

Minibar, in-room safe, desk, blackout curtains

Grand Water Villa

  • 100 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Water Villa With Pool

Grand Water Villa With Pool

Grand Water Villa With Pool

  • 112 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Prestige Jacuzzi Water Villa

Prestige Jacuzzi Water Villa

Prestige Jacuzzi Water Villa

  • 123 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Water Suite - 2 Bedroom

Presidential Water Suite - 2 Bedroom

Presidential Water Suite - 2 Bedroom

  • 270 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Romantic Villa, Private Pool (Romantic | Beach)

Romantic Villa, Private Pool (Romantic | Beach)

Romantic Villa, Private Pool (Romantic | Beach)

  • 91 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Private Pool (Romantic | Water)

Villa, Private Pool (Romantic | Water)

Villa, Private Pool (Romantic | Water)

  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Beach Suite -2 Bedroom

2 Bedroom Beach Suite -2 Bedroom

2 Bedroom Beach Suite -2 Bedroom

  • 293 sq m
  • Beach view
  • Sleeps 6
  • 2 King Beds

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On private beach
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Breakfast included
All-inclusive
4.5 out of 5, Wonderful, (257)
The price is AU$1,030
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Holiday Inn Resort Kandooma Maldives

About the area

Olhuveli

When you a stay at Sun Siyam Olhuveli in Olhuveli, you'll be on the beach, just steps from Rihiveli Beach and Olhuveli Beach. .This beach resort is 0.1 mi (0.1 km) from Rannalhi Beach and 0.1 mi (0.2 km) from Gulhi Beach.
View more Resorts in OlhuveliOpens in a new window

What's nearby

  • Rihiveli Beach - 1 min walk
  • Olhuveli Beach - 1 min walk
  • Kandooma Beach - 3 min walk
  • Biyadoo Beach - 18 min walk
  • Gulhi Beach - 2 min drive

Restaurants

  • ‪Sunset Restaurant - ‬1 min walk
  • ‪Dream Bar - ‬12 min walk
  • The Kitchen
  • Maghrib Grill
  • ‪Dhonibar - ‬3 min walk

About this property

Sun Siyam Olhuveli

Luxury resort on the beach, with 3 outdoor pools
Sun Siyam Olhuveli offers 164 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sun Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.
Make yourself at home in one of the 164 air-conditioned rooms featuring refrigerators and minibars. Rooms have private furnished balconies or patios. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a steam room. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Sunset Restaurant, one of the resort's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 4 bars/lounges or 3 poolside bars.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Sunset Restaurant - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Lagoon BAR - This bar is located on the beach. Open daily.
Namaste - This beach fine-dining restaurant specializes in Indian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Island Pizza - This restaurant specializes in pizza. Open daily.
Siyam Orchid - This beachfront fine-dining restaurant specializes in Thai cuisine and serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Sun Siyam Olhuveli are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, French, German, Hindi, Indonesian, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 7 restaurants and 1 coffee shop/cafe
  • 3 poolside bars and 4 bars/lounges
  • 24-hour room service

Restaurants on site

  • Sunset Restaurant
  • Lagoon BAR
  • Namaste
  • Island Pizza
  • Siyam Orchid

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Bike rentals
  • Billiards/pool table
  • Ecotours
  • Fishing
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Private picnics
  • Scuba diving
  • Snorkelling
  • A hot tub
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Waterskiing
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Beach toys
  • Children's games
  • Children's toys
  • DVD player
  • Free children's club
  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Pool toys
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Doorbell and phone notification
  • Front entrance ramp
  • Hand-held shower head
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Local meal delivery service
  • Minibar
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival
At check-in, guests must provide a negative COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in
For more details, please contact the property using the information on the booking confirmation
Guests must arrange transfers from Male International Airport to the property, which is 45 minutes away via speedboat. To guarantee transfers, guests must contact the property with their flight details at least 72 hours before their expected arrival. Transfer is available for guests throughout the day. Night transfers are subject to prevailing weather conditions and are at the discretion of the resort management. Guests arriving with international flights after 10:30 PM will not be transferred on the same night unless an additional night's stay is booked. In such cases, a transfer will be provided the next morning. Guests who arrive with late night/early morning flights with guaranteed reservation (additional night's stay) will be transferred on arrival. All guests must pay the mandatory speedboat fee at checkout.
The additional fee (payable at the property) covers mandatory transfer fees for guests ages 15-17.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 92.4 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 260
  • Christmas Eve (24 December) Gala Dinner per child: USD 130 (up to 14 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 400
  • New Year's Eve (31 December) Gala Dinner per child: USD 200 (up to 14 years old)
  • A tax is imposed by the city: USD 12.00 per person, per night
  • Boat transfer per adult: USD 250 (roundtrip)
  • Boat transfer per child: USD 125 (roundtrip), from 2 to 14 years old
  • Additional fee for children (from 15 years old to 17 years old): USD 250 per person, per stay

We have included all charges provided to us by the property.

The additional fee covers transfer fees for guests ages 15-17.
The listed mandatory transfer fee applies as of November 1, 2023. The current fee is USD 240 per adult. For all date ranges, there is no transfer fee charged for up to 2 children per booking. Any children exceeding this number are charged the listed child transfer fee.

Optional extras

  • Rollaway bed fee: USD 92.4 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Drones and aerial surveillance devices are not permitted at this property.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Olhuveli
Olhuveli Beach
Olhuveli Beach Haru Haru
Olhuveli Beach Resort
Olhuveli Beach Resort Haru Haru
Olhuveli Beach Maldives Hotel
Olhuveli Beach Maldives
Olhuveli Beach Spa Resort
Olhuveli Beach Maldives Resort
Sun Siyam Olhuveli Resort
Sun Siyam Olhuveli Olhuveli
Olhuveli Beach Spa Maldives
Sun Siyam Olhuveli Resort Olhuveli

Sun Siyam Olhuveli Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 135 out of 268 reviews" "
Rating 8 - Good. 87 out of 268 reviews" "
Rating 6 - Okay. 23 out of 268 reviews" "
Rating 4 - Poor. 14 out of 268 reviews" "
Rating 2 - Terrible. 9 out of 268 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elyas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
It was very nice stay and excellent. The service the the food is outstanding. The housekeeping is excellent spical thanks to Mr. Noor Alam for the hospitality the check in is very easy very nice place for families. The breakfast is amazing. The room and swimming pool is clean. There was many restaurants and we try all of them the best one the Indian restaurant and thanks to Mr. Khalid for the hospitality.
Stayed 3 nights in Oct 2024

8/10 Good

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
A truly lovely resort, but it has a number of shortcomings. I had a villa with pool and it was spectacular! Truly lovely. Took 2 days to get used to the outdoor bathroom, but it's safe. Things to note: You cannot order an alcoholic beverage for in-villa dining (except beer), but you can order a bottle @ ~3x the cost. (e.g. gin $135-$160 a bottle; JD $175; grey goose $210!). Get duty-free before you get to the island, if you can. There is no beach service except at the bar pools. My villa was right on the beach with a private pool, but I had to go to one of the bars. Kinda defeated the purpose, for me. In-villa dining is kinda bad (improperly seared tuna; bitter lettuce; horrible scrimpy chicken sandwich), and if they are busy with breakfast, 5 or 6 calls will still not guarantee they answer. Please check departure time against number of nights charged. I had a departure at 1:45 am on Friday, thus was at the airport at 8 pm on Thursday (late night boats not available, and that's the only way to the island). Nonetheless, because my flight was after midnight, they charged me for 6 nights instead of 5. Not sure if that was their fault or Expedia. Either way, it sucked. Most of the staff are friendly and efficient, though smiles are hard to come by. (It may be a cultural thing.) Clovie at check-in was OK but not warm and welcoming. My housekeeper, Abdullah, was FABULOUS!! Kinda shy, but always pleasant and helpful.
Stayed 6 nights in Jul 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experiences
Stayed 8 nights in Apr 2024

10/10 Excellent

Raid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was amazing from day one. However, they could have done a better job on the food. food was ok but not excellent. other than that. staff and everything else was amazing. definitely will come back
Stayed 3 nights in Apr 2024

8/10 Good

Sandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 star
Stayed 3 nights in Feb 2024

10/10 Excellent

Ranisha

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Rajesh

Stayed 4 nights in Dec 2023

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beyond beautiful, better than I ever could have imagined. Every staff member was amazing and very kind and helpful. The property was very clean and everything went smoothly especially with the boat transfer. Could have been a better place to spend our honeymoon.
Stayed 6 nights in Dec 2023

10/10 Excellent

Tarif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well maintained. Staff very polite and knowledgeable. Service and process of entering/leaving the Island was seamlessly smooth.

10/10 Excellent

Pavel, Los Angeles

Stayed 6 nights in Nov 2023

8/10 Good

Hemant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

6/10 Okay

Keith

Stayed 3 nights in Nov 2023

10/10 Excellent

Bhavna

Stayed 3 nights in Nov 2023

10/10 Excellent

Sandipan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there to celebrate our 5th anniversary and had a wonderful holiday. It was a very calm and quiet place for a getaway. We stayed in one of the Grand Water Villas with private pool. They decorated our room on our anniversary day, gave us a beautiful cake, a bottle of red wine and a bucket of fresh fruits and organised a lovely candle light dinner for us which was a nice gesture. Housekeeping was top notch. All the hospitality staff had a welcoming smile on their face. We enjoyed free Kayaking, watching marine lives and ofcourse the their mouthwatering multi cuisine buffet foods. Highly recommended for anyone whoever wants a memorable holiday!!
Stayed 3 nights in Oct 2023

10/10 Excellent

julie

Stayed 3 nights in Oct 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in the Maldives and had a wonderful experience, would recommend for families.
Stayed 6 nights in Jun 2023

10/10 Excellent

Geethapriya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was so unique peacful and a memory i can never forget, it was such an amazing resort with beautiful views, my husband and i had a wonderdul time staying here.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jennene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best beach villa upstairs. Room 151. I think the only better villa was next door with a little pool. We got the breeze & it was a heaven, like the aircon. It was very hot, so we were thankful. Amazing, huge outdoor bathroom with privacy wall. Outdoor shower, & bath. Bed was very comfy. By far the best was our houseboy, Noor. He was brilliant, a master at towel art & decoration. He would come twice a day to clean & make or turndown the bed. The buggy service to reception or other islands was great. Runs every 10 minutes. Farnoza & CJ at reception were wonderful. Misa at the jewellery store was lovely and gave us exceptional prices. The girls and guys at the spa were excellent. The Thai & Indian restaurants were to die for. The resort is so well run, when you get bored, explore two more islands, unless you have kids, one island is adults only. They have different restaurants and pools. The water-sports are second to none. The main restaurant on our island was a fabulous all you can eat buffet. Did the 1/2 board cause we only eat twice a day and it was enough for us. Yogesh, Francis, Ravi and the chefs and waiters are great. The resort even have guys that clean the seaweed off the beach multiple times a day so its always pristine white. Nothing is too much trouble. The only improvement is if they had an ATM for USD. Reception can only give $100/day. Beware the giftshop. Hair care and sunscreen are expensive. I paid $68 a bottle for shampoo & conditioner.
Stayed 28 nights in Jul 2023

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience
Stayed 3 nights in Aug 2023

10/10 Excellent

CHANDRAN

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Mayank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The water villa experience was ultimate. However, this is not value for money spent for a single day visit and don't get time to enjoy the lavish morning breakfast the next day as you have early morning boat transfer.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at 3 different properties in the Maldives. Sun Siyam Olhuveli's grand water villa was definitely the most modern and the deck was the most spacious. It is an expansive property made up of 3 islands which may not be to everyone's liking. They have golf carts going from early in the morning to late at night so it is not a problem. We stayed on Dream Island. If we went back we would stay on the adult only True Blue Romance Island. You can still walk from Dream to True Blue in less than 10 minutes and use the adult only pool which we did daily. The staff is friendly. Big shout out to the waiter at the pool Pradeep. He made our stay at Olhuveli one to remember.
Stayed 6 nights in Feb 2023

4/10 Poor

Yousuf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

6/10 Okay

Zhaniqua Arion, Gadsden

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
First I want to say the staff is very rude. We went for our honeymoon and it was almost ruined. Shuttles will not stop for you. Even when it’s pitch black at night they expect you to walk around the huge resort site. They are constantly saying no we do go to this area when it’s on the same resort. My husband wanted to jet ski and was given a hard time. We stayed in a over water villa and the beds were so hard. I would wake up literally in aching pains. Breakfast staff is great in sunset bar but other places where buffet will not restock the buffet and if you ask for something the answer is no. The speedboat ride was very scary. However, the property is clean. Can drinks are $6.00 in the room. Food is poor we could only eat breakfast and sometimes the pizza bar. The resort is beautiful we just made the best out of it. Also, we did enjoy our honeymoon dinner provided at island pizza.
Stayed 5 nights in Jan 2023

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, whether it was room service, restaurants or reception. Very friendly. I have to say that once we were in are room, it was very confusing on how to book activites or reservations for meals. The excursion that we took was for snorkeling and it was literally a 20 minute boat ride, 25 minutes of snorkeling and 20 min ride back. That was disappointing. All inclusive should include more that 25 minute snorkle excursion. Food wasn't what i thought it would. Should be more seafood.