4/10 Poor
Diana
19 Nov 2024
Disliked: Cleanliness, property conditions & facilities
We spent five nights in this property. It was one of the loudest hotels we’ve ever stayed in with lots of hall noise and noise from other rooms. Although they had brewed coffee, they had a coffee machine that worked one out of five days that we were there. It was not functioning because it needed to be cleaned, and apparently nobody could clean it. There was not juice for breakfast because they were waiting on an order for three of the five days that we stayed there. Our room was never cleaned. In all fairness, we had our do not disturb sign up for one day and for a couple hours one morning. We got clean towels on the third day and our trash emptied on the third day. There was a hole in our sheets that was never addressed. The bathroom was not cleaned the entire time we were there. Our carpet was tacky and I would not walk barefoot on it. At this price point, we had higher expectations. We also relied on the reviews of this property to make a decision about where to stay. Those reviews seem a little inflated at this point. Some of these problems I can see occurring for a one or two nights stay, but for a five nights stay it was ridiculous. We also had a need to use the business center and print some materials. We picked a hotel that had business centers available so we would have access to this kind of equipment. None of the hotel staff knew how to use the printer and there were no directions and no visible way to print from our computer to their printer. Disappointing.
Diana
Stayed 5 nights in Nov 2024