4/10 Poor
Araceli
Travelled with family
14 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed 4 days. Day one we basically arrived from a flight and went to sleep. Waking up to shower, the shower head had a loud “eek” sound that doesn’t go away while in use. The second night comes around and when we get into bed I notice a dry blood stain that isn’t from any of us. I over looked it when we first arrived because we arrived tired. I then get ready for a morning shower to have the water run for 20min and no hot water. I end up having to take cold showers before our park days. When we came back from the parks the refill for in room coffee was different every time. We were lucky if we got 2 regular coffees. It would be a mix of 2 decaf and 1 regular. Also the website shows they offer a shuttle to the parks complimentary but it only takes to universal studio parks and Epcot park. Also the bus takes off from hotel at 9:30a and picks up at parks at 9pm ONLY. We ended up doing Uber to not lose time on trying to figure out how to get to AK, MK, and HS from Epcot parking. It’s our first time ever to WDW so we didn’t want to play that game. The elevator was also not working on one of the mornings and we had to use the stairs to get to lobby level. We only ate once at the breakfast and the food was good.
Araceli
Stayed 5 nights in Dec 2024