6/10 Okay
Jarita
19 Apr 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lack of Effort!!
The resort is very nice, I liked the amenities and the staff were friendly. My biggest complaint is that the room was dirty, it was not cleaned properly. Although the room could use some updating, that didn’t bother me as much. The dirtiness I couldn’t stand!! I complained to the front desk and was told my complaint would be given to management. I don’t think it was because no-one came to the room or even contacted me period. My partner and I cleaned the room ourselves, the floors were not swept, food stains on all the chairs and tables and counters, freezer was not cleaned, tub was dirty, mirror was dirty and the kitchen sink was not cleaned. Just overall ridiculous!! On top of that, the bed was not comfortable and the pillows are way too small and uncomfortable as well. The sliding door to the patio was hard to open and close and the patio table had cracks in it. Upon checking out I asked to speak to the manager and was told the manager was not available. So I addressed these issues again with the person who checked me out and he said that was a not acceptable and even asked if someone came to the room to clean it and I told him NO! So he said he would pass my complaints along to management and have them contact me. So I’m still waiting!!
Jarita
Stayed 3 nights in Apr 2025