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Best Western Plus Ottawa City Centre

3.0 star property

Photo gallery for Best Western Plus Ottawa City Centre

Hypo-allergenic bedding, in-room safe, laptop workspace
Seasonal outdoor pool
Reception
Lobby
Fridge, microwave, coffee/tea maker

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Pool
  • Gym
  • 24/7 front desk

Explore the area

Map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Ottawa Hospital Civic Campus
    ‪14 min walk‬
  • Commissioners Park
    ‪3 min drive‬
  • Rideau Canal
    ‪5 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen

Hypo-allergenic bedding, in-room safe, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchen

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Room, 1 King Bed, Non Smoking, Kitchen

Hypo-allergenic bedding, in-room safe, laptop workspace

Studio Room, 1 King Bed, Non Smoking, Kitchen

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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The price is AU$204
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includes taxes & fees
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About the area

Ottawa

With a stay at Best Western Plus Ottawa City Centre, you'll be centrally located in Ottawa, a 5-minute drive from Rideau Canal and 14 minutes from Canadian Tire Centre. .This eco-certified hotel is 4.2 mi (6.7 km) from Parliament Hill and 3.6 mi (5.8 km) from Carleton University.

What's nearby

  • Ottawa Hospital Civic Campus - 14 min walk
  • Rideau Canal - 5 min drive
  • Carleton University - 6 min drive
  • Canadian War Museum - 7 min drive
  • Parliament Hill - 7 min drive

Getting around

  • Carling Station - 6 min drive
  • Ottawa Station - 11 min drive
  • Ottawa International Airport (YOW) - 17 min drive

Restaurants

  • ‪Run2Patty - ‬14 min walk
  • ‪Bowman's Bar & Grill - ‬5 min walk
  • ‪Juice Dudez - ‬20 min walk
  • ‪Second Cup - ‬16 min walk
  • ‪Domino's Pizza - ‬8 min walk

About this property

Best Western Plus Ottawa City Centre

Eco-certified Ottawa hotel in Civic Hospital - Experimental Farm - Central Park with free parking
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 121 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 48-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Ottawa? This hotel has 1195 square feet (111 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning.
Best Western Plus Ottawa City Centre has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Czech, English, French, Polish, Portuguese, Serbian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily: CAD 5-15 for adults and CAD 5-15 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Fridge
  • Seasonal outdoor pool
  • Travel cot

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1195 square feet of space)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels

Entertainment

  • 48-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Dryer
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 5 to 15 for adults, and CAD 5 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from July 01 to September 05
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Best Western Plus Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1006 reviews
Rating 8 - Good. 308 out of 1006 reviews
Rating 6 - Okay. 79 out of 1006 reviews
Rating 4 - Poor. 34 out of 1006 reviews
Rating 2 - Terrible. 40 out of 1006 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, internet and free parking. Also nice to have a restaurant
Stayed 1 night in Nov 2024

2/10 Terrible

Jennifer

Travelled with family
Very noisy. After asking the people to be quiet at 1am, called to the front desk. Loud for the next 40 minutes and then again at 4am. Although the staff were polite, there was no compensation offer for such an awful experience
Stayed 1 night in Nov 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Jennifer

Travelled with family
The centipede that crawled across the wall by the bed has me terrified to sleep worrying there were more ..
Stayed 1 night in Nov 2024

10/10 Excellent

Alan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good..
Stayed 4 nights in Oct 2024

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, property conditions & facilities
Just off the highway, easy to find, walking distance to Wellington Village in warm weather
Stayed 1 night in Nov 2024

10/10 Excellent

james K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and restaurant staff were amazing!
Stayed 1 night in Oct 2024

10/10 Excellent

John

Stayed 1 night in Oct 2024

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good. Service was excellent. Restaurant was a bit pricey.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Marilyn

Disliked: Cleanliness
Stayed 8 nights in Sep 2024

8/10 Good

SOHEIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean, clear and specious and you could find everything you want as hotel there. However, the breakfast was not great and the waiters reached came to our table immediately after finishing breakfast and give us the check before we ask them for it. They clearly waited us to leave the dining room impatiently while there are a lot of available tables for other guests.
Stayed 3 nights in Oct 2024

10/10 Excellent

Folashade

Liked: Cleanliness, staff & service, property conditions & facilities
Good and very spacious room, recommended for family short stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always convenient for planned visits to family and friends. close to restaurants. No charge for parking. Buses are convenient if we choose to go that way.
Stayed 1 night in Oct 2024

2/10 Terrible

Samantha

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel at first glance looks extremly clean. However, within 20 min of being in the room we found two huge bugs. My husband killed them immediately. He assumed they came in from outside or w.e- we were not sure what they were at first until the next morning when we checked out... another guest checking out in front of me had a photo of the same bug on her phone and was showing the staff she had found it in her bed.. she referred to it as a roach...the staff did not correct her, just apologized and offered her free breakfast as a comp. We went out to dinner late in the evening. When returning to the hotel there were multiple drug addicts walking through the parking lot checking car doors... reading reviews i had no idea we were in a bad area or should worry.. the staff were amazingly nice and helpful. The room was generally clean but i wouldnt return due to the neighbourhood and the bugs.. not for me...
Stayed 1 night in Oct 2024

2/10 Terrible

Marusca

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible hotel room had an odour of all undesirable, very very dated especially on the first floor !
Stayed 1 night in Oct 2024

6/10 Okay

Debra

Liked: Cleanliness
Beds adn pillow are not comfortable, dated perhaps
Stayed 1 night in Oct 2024

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with very friendly staff at a great location.
Stayed 2 nights in Oct 2024

8/10 Good

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad
Stayed 1 night in Oct 2024

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
This was a good location and the staff were friendly. With the small kitchenette in the rooms (We had two), I gave my wife the one with the least food smells in it. It wasn't awful by any means but we weren't able to get the odour out. I would stay here again if we needed to.
Stayed 2 nights in Oct 2024

6/10 Okay

Kamalpreet

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service
We were in Ottawa for a wedding & the staff both added portable accessory toilet seat & grab bar for my wife AND allowed early check in so we could freshen up prior to going to the wedding. Very pleased with the service. The hotel was overall pretty good shape but looks like it needs a bit of an upgrade in the near future. The only real reason I didn't give this a higher rating is access to the Hotel is a bit of a pain, but that's due to the location. Some directional signs might help.
Stayed 1 night in Oct 2024

10/10 Excellent

Jack

Stayed 1 night in Oct 2024

10/10 Excellent

Lumenes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
It was amazing
Stayed 3 nights in Oct 2024