I’ve stayed at this hotel multiple times in the past few years and I’ve always been satisfied. This stay, however, fell short of my expectations. The desk staff was very friendly and efficient and check-in as well as check out was a breeze. The room (338) was disappointing; the bathroom had a very strong cigarette smoke smell. It dissipated a bit with the fan turned on, but the space still smelled “off”. The bathroom was not sparkling clean as I’m used to having at this hotel: there was hair in the shower stall and the sink & countertop were streaked with what I hoped was residue from cleaning products.
The room and bed seemed clean; the bed was comfortable & the pillows were great.
The Keurig coffee machine would not stay latched; I had to physically hold it closed in order to brew a cup of coffee. Also, the housekeeper left only one cup, so my husband didn’t have a cup for coffee.
We arrived late in the evening, so I did not contact the front desk and request a new room; we were o my there for the one night and we were tired, so we just wanted to sleep.
In the past, we’ve been very happy with this hotel (great bar, although we did not use it this time), but this visit was disappointing.