The problem with our room was that the toilet didn't flush. We checked in around dinner time and the front desk fella was great. He came to plunge the toilet twice, then sent up maintenance. Still the toilet did not flush well. In the morning we went back to the front desk and the fella on duty was NO HELP. I simply asked him if maybe he could give us a key for an empty room near to us so that we could do our morning business. He would have none of it. "How can I let you into someone else's room", he would say. I said, "I don't want into someone else's room, I would want a room not occupied just to use the toilet". The hotel was not full and we were on the third floor. They couldn't fix the toilet, they didn't get us to change rooms, and I thought it was a perfect solution to our room being unsatisfactory. He told us to come down and use the "public washroom" on the main floor. I pay for a hotel room so that I can have the convenience of a flushing toilet, and solutions were available.