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Excellent service

The hotel very much has a Shoreditch/Soho House type of vibe in terms of comfort and decoration. Bed was very comfortable and showed excellent. Great bar and pool areas and loved that there were lit fires everywhere. I had dinner in the main restaurant one evening and lunch at the pool. The food could be improved in terms of quality (found veg was overcooked and local dishes such as tagine just ok) especially given the price. They also need to learn how to make a martini as the one I had was not good. However the breakfast is outstanding especially the pastry basket, local bread selection and freshly squeezed orange juice. Appreciated that it wasn’t a buffet and that you could order extra if needed and they were always very generous. The only thing that would improve it would be if they had a sausage/bacon option. I also booked a session at the spa for my mum and I. I took a package option and my mum only had a hamman. I would definitely recommend taking a package as the hamman on its own is not worth the price (it was just a scrub and while the description notes that it includes a facial, it really isn’t a proper one but just the scrub being used on your face in the process so felt this was a bit misleading) but the package was definitely good value for money and the massage was heavenly. Just remember yo bring cash to tip as you can’t add it on and the staff are a bit aggressive in asking for it but my treatment warranted giving it so I was happy to do so.

Wonderful property, excellent food, amazing staff. They make you feel like family, all the people from the staff where so kind since our arrival until the second we left the hotel. Definitely we will come back.

Amazing service overall

We’ve been to Marrakesh many times but this was our first with children. So we chose this hotel as it said heated pool (it wasn’t heated enough for us to get into it) and it worked out really well. They have great facilities for tennis basketball football and the food was really excellent. The Moroccan food and the pasta bar - it was truly lovely. The shuttle to the medina is a great service and the room was perfect. I wish they had smart tvs so we could hook up our Netflix on colder nights. Cosmetics; shower gels etc were just gorgeous. One con - the pool needs to be heated more for winter visitors. I found it odd that the shallow baby pool wasn’t even heated when babies could really do with warmer water. Warmer water for us to swim would have made it perfect. Maybe a family swim time in the indoor pool would be an idea to offer so families can bring kids for a swim on winter days. Even a designated hour!

Great experience