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Grupotel Orient

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grupotel Orient

Aerial view
Bar (on property)
Bar (on property)
Balcony view
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Gym
    Gym
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Pool
    Pool

Explore the area

Map
Carrer de la Duna, 3, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600
  • Playa de Palma
    9 min walk
  • Port of El Arenal
    6 min drive
  • El Arenal Beach
    9 min drive
  • Palma de Mallorca (PMI)
    13 min drive

Room options

View all photos for Double Room Single Use, Partial Sea View

Minibar, in-room safe, desk, free cots/infant beds

Double Room Single Use, Partial Sea View

  • 18 sq m
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room (2 Adults)

Minibar, in-room safe, desk, free cots/infant beds

Double Room (2 Adults)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use, Pool View

Minibar, in-room safe, desk, free cots/infant beds

Double Room Single Use, Pool View

  • 18 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, Partial Sea View (2 Adults)

Minibar, in-room safe, desk, free cots/infant beds

Double Room, Partial Sea View (2 Adults)

  • 18 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use

Minibar, in-room safe, desk, free cots/infant beds

Double Room Single Use

  • 18 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, Pool View (2 Adults)

Minibar, in-room safe, desk, free cots/infant beds

Double Room, Pool View (2 Adults)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Minibar, in-room safe, desk, free cots/infant beds

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

About the area

Palma de Mallorca

Located in Palma de Mallorca, Grupotel Orient is by the sea, within a 15-minute drive of El Arenal Beach and Visit Mallorca Stadium. .This family-friendly hotel is 8.7 mi (14 km) from Cathedral of Santa Maria of Palma and 10.3 mi (16.6 km) from Mallorca Casino.

What's nearby

  • Playa de Palma - 9 min walk - 0.8 km
  • Palma Aquarium - 6 min drive - 4.7 km
  • El Arenal Beach - 9 min drive - 2.6 km
  • Port of Palma de Mallorca - 17 min drive - 17.0 km
  • Cathedral of Santa Maria of Palma - 17 min drive - 14.1 km

Getting around

  • Palma de Mallorca Son Fuster Station - 18 min drive
  • Palma de Mallorca Airport (PMI) - 13 min drive

Restaurants

  • ‪Megapark - ‬9 min walk
  • ‪Bierkönig - ‬11 min walk
  • ‪Levita Cafe - ‬7 min walk
  • ‪Bamboleo - ‬10 min walk
  • ‪Balneario 6 - ‬12 min walk

About this property

Grupotel Orient

Family-friendly hotel with a full-service spa and a fitness center
Grupotel Orient offers 272 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.

This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. The spa is equipped with Turkish bath/hammam.
Make yourself at home in one of the 272 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers.
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as outdoor tennis courts, an outdoor pool, and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Stop by the hotel's restaurant for dinner, or grab snacks at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Palma de Mallorca? This hotel has 2045 square feet (190 square meters) of space consisting of conference space and a meeting room.
Onsite venue - This buffet restaurant specializes in international cuisine and serves dinner only.

All-inclusive details

All-inclusive room rates at Grupotel Orient are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, Dutch, English, French, German, Italian, Romanian, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Local area shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Things to do

  • 4 outdoor tennis courts
  • Access to nearby health club
  • Arcade/games room
  • Bike rentals
  • Bike tour information
  • Bike cleaning
  • Bike parking
  • Bike repair services
  • Bike shop
  • Bike storage
  • Billiards/pool table
  • Children's pool
  • Electric bike charging stations
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Mountain biking
  • Outdoor pool
  • Sauna
  • A hot tub

Family friendly

  • Arcade/games room
  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space (2045 square feet)
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Massage/treatment rooms
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Pool hoist on site
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV/satellite channels

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note this property enforces a strict dress code in its dining outlets. In the evening, men should wear pants, long or short-sleeved collared shirts, and appropriate footwear.
Fee for in-room wireless Internet: EUR 5 per day (rates may vary). Fee for wireless Internet in public areas: EUR 5 per day (rates may vary).
Property Registration Number H-PM-2155

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grupotel Orient
Grupotel Orient Hotel
Grupotel Orient Hotel Playa de Palma
Grupotel Orient Playa de Palma
Grupotel Orient Playa De Palma, Majorca
Grupotel Orient Hotel
Grupotel Orient Palma de Mallorca
Grupotel Orient Hotel Palma de Mallorca

Grupotel Orient Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 98 out of 273 reviews" "
Rating 8 - Good. 131 out of 273 reviews" "
Rating 6 - Okay. 32 out of 273 reviews" "
Rating 4 - Poor. 8 out of 273 reviews" "
Rating 2 - Terrible. 4 out of 273 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

8/10 Good

Ramona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Grupotel Orient in Mallorca advertises itself as a four-star establishment, but in reality, it is more akin to a good three-star hotel. While it was clean, the facilities have clearly aged and no longer meet the standards one would expect from a four-star property. The hotel staff were quite authoritarian, creating the impression that they were looking for any opportunity to impose rules, which negatively affected the overall experience. Another downside was the air conditioning system, which could not be adjusted to the desired temperature but was instead set according to the hotel's preference. Additionally, the pool and sun loungers were insufficient for the size of the hotel, which has seven floors. Even at the pool's opening time at 10 a.m., there was already a queue for sun loungers. On the positive side, the hotel is well-located, just a 15-minute walk from the beach. The beach itself was a true oasis of relaxation, with a beautiful sea that made the effort worthwhile. In conclusion, the hotel does not live up to its four-star rating, and the overall experience was mixed, with both positive and negative aspects.
Stayed 8 nights in Aug 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is ok, but a lot could be improved with the facilities and warmness of staff. Had to pay cash for a towel deposit which was unexpected and didn't have any.
Stayed 2 nights in May 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only a one night stay but comfortable & with a pleasant view - always a plus when you want to relax in the evening.
Stayed 1 night in Oct 2023

6/10 Okay

Sylvia

Liked: Cleanliness, staff & service, amenities
The restaurant and staff and choice of food was beyond my expectations, i would definitely rate that a 4 star. The spar facilities also fab! Hotel rooms i would rate a 3* as certain things are in need of an upgrade. Their was alot of noise all throughout the nights, "lots of knocking on doors, there was no consideration towards the other guests at all"! When notified reception, it was delt with very well however it's a constant turnover so the same problem with a different room, had minimal sleep over 2 of the nights. It was mentioned from a female member of reception staff that, we try and put all the old together on the same floor, "so what about young families with small children "do you also have a seperate floor for them"! Nobody likes to be put in a box only for you to accommodate the customer's you find matter the most!
Stayed 3 nights in Sep 2023

10/10 Excellent

Jairo

Liked: Property conditions & facilities
Everything excellent!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Wayne Anthony

Excellent
Stayed 4 nights in Sep 2023

8/10 Good

Ria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 3 nights in Aug 2023

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beds are very stiff and a little expensive for an all inclusive but the included drinks were good. The food was pretty good! Staff at the front desk was very friendly and the dining area staff were amazing.
Stayed 2 nights in Sep 2022

10/10 Excellent

Andris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2021

4/10 Poor

Shereen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to the beach. Only 10 min walk. Property is nice. Clean and fairly modern. Big percentage of German visitors. Staff are accommodating. Views from the rooms are not the best.
Stayed 1 night in Sep 2019

10/10 Excellent

Maria

Stayed 6 nights in Sep 2019

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
A very good stay, room was very modern and clean, food was fantastic as was the service,
Stayed 4 nights in Aug 2019

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was very clean as were the rooms. Majority of staff helpful and polite. One draw back is that there is quite a steep hill up to the entrance. On the whole I would return.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Unique part of the hotel was friendly, helpful and very kind of staff they had. I would like to recommend to everyone to stay ın Grupotel Orient, where we felt safe, welcomed, enjoyed every minute of our stay. The night shows and kive musics were also good surprise. Thank you for management who thought about every details to make their guests to feel comfortable like at home and thank you to all workers of the hotel, who did not work to just earn a wage but put their good heart and lights on work and services.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff all very friendly Spotlessly clean the whole property and pool areas Food, for an all inclusive hotel was excellent
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Pleasant solo stay during the first week of October, but the weather was a bit hit and miss and not warm enough for pleasant swimming in my opinion. The hotel is really good value for money with the inclusive buffet meals and unlimited use of the outdoor pool and the spa/wellness centre which includes a wet and dry sauna and indoor pool. If you're a light sleeper I'd advise requesting a room on the rear side of the building. The front side can be subject to noise from entertainment out the front. I requested to move and was given a quieter room without issue.
Stayed 6 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff! The hotel even prepared some dinner for us although we were late and the restaurant was already closed.
Stayed 2 nights in Oct 2018

8/10 Good

Jack

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good food, rooms but no parking & terrible manager
I was staying at the orient for one night on a stopover and overall the hotel was great, reception staff were great. Food was good and I really enjoyed the hotel overall. I only had one issue and that was with the manager. First of all I was stopping over for one night only and I would have a hire car so I chose this hotel as it clearly states that it has free parking. As I was unable to find the parking I pulled up outside the hotel (which is on a side street and not in a very busy area) in a spot designed for the shuttle bus, as I was only going to be there for 2 minutes while I ran in to reception to ask them whereabouts the parking was. It was approximately 00:00 and just as I got out of the car a person who told me he was the hotel manager immidately rushed over the me and told me that I must move immediately, I said sorry is it okay if I leave it there for two minutes to go and speak to the reception about parking. Immediately and aggressively he said "no you must move the car now and I am copalling the police" I was shocked to say the least and I said I'm sorry I don't think that's necessary it's only for a minute while I run in and ask about parking. Very abruptly he responded with "there is no parking, I'll call the police. Park somewhere else" I said I'm sorry but where am I supposed to park? The hotels.com website clearly states free parking" He said that these aren't the hotel website so it's none of his concern and mentioned the police again.
Stayed 1 night in Sep 2018

8/10 Good

Denzil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Quality and Good Facilities
Great Hotel. A bit of a walk up the hill to get there from the beach but really good facilities and quite chilled
Stayed 1 night in Sep 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a few days away.
Beautiful hotel, very clean and modern throughout, room was amazing and cleaned daily. Food was superb, all diets catered for and very tasty. Can't fault the hotel at all and i got it at a great price and was upgraded to a double room from a single. Would definitely return. 10 minutes from the airport by taxi, near to a bus stop to take you to Palma, and 5 minute walk from the beach. I think I was the only English person there as everybody else seemed to be German, but I travel to get away from home so this suited me just fine :-)
Stayed 3 nights in Aug 2018

4/10 Poor

Iryna, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very rude staff in hotel's restaurant.
I bought a full board with this hotel, meaning breakfast, lunch and dinners were included. On our second day waiter at the restaurant was super rude during lunch. He was telling me that our names were not on the list. He was very agitated, yelled at us in front of other patrons. I firmly asked him for his name, but he covered his name tag and run away. It was very humiliating scene. I have complained to the hotel's manager, but he told that he already spoke to the waiter and apparently the waiter thought that we are from another hotel. He sent us a bottle of wine, but I felt that the whole situation was completely mismanaged and the waiter never apologised to us. One thing I would suggest - simple wrist bracelet appropriately colour coded would eliminate this type of situation in the future. May be recognising that some waiters are more suited to work as security officers would be a much better fit, would also help. The whole incident left a really sour taste and I am not planning to return to this hotel.
Stayed 6 nights in Oct 2017