This was one of the worst hotel stays I've ever experienced. Booked on Hotels.com, told them what I wanted as far as number of nights, number of rooms, and number of people (adults, children, and ages of children). I booked late for the holiday weekend and this was the only hotel on Panglao that could accommodate us for both nights, so I was kind of stuck. After the first night, the owner told my wife there would be an additional charge for "over capacity". When I checked out, she tried to charge me an additional 4,000 pesos (app. $80.00). Too many people in a room (5), and too many adults. Hotels.com listed children 17 and below, while their policy is 11 and above. She called the police, but for some reason they never came. They tried to extort money from me, but they didn't get it. The air conditioning worked, but was undersized for the room, so it stayed hot. Probably why pictures of the rooms also contained fans. The Wifi worked the first evening, after some trouble logging in, but didn't work at all the next day or the last morning. Initially, there were no towels, toilet paper, or remote control in the room. Staff told us the beach was 8 minutes away. It's 20 minutes, by tricycle, don't try walking. We only tried the restaurant for the free breakfast, it wasn't too bad. The staff is very friendly, just poorly trained.