I have booked this Hotel on Sep 25th, 2024 for Nov 21, 2024 stay, and paid in full through Expedia TD website. On Nov 21, 2024, due to the Paris snow, I was stuck in the train, and I still messaged and confirmed with the Hotel multiple times on that day that I will check in late by or before midnight. Finally, when I got to the hotel around 10:30 PM, the front desk just simply told me “The room get cancelled due to some room issues, refund you the money”. No explanation, no help and just literally push me to the street. I travel solo and first time get to Paris on this extreme weather condition, without any prior notification on this cancellation and kicked me out in the mid of night. This is a most terrible experience in my life, and this is unacceptable and unethical behavior especially in hospitality industry.
I complained once I back to Canada, all they just simply say refund you the money. Of course, you need to refund my money because I didn’t even stay in that hotel, but how about the amount of stress and time I waste there. I am warning any future traveler (especially solo female traveler) here, please be cautious this hotel, it would put yourself into a very very risky situation, I hope this experience wont’ ever never happen to any other traveler again.