2/10 Terrible
Tom
Travelled with family
21 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So bad we checked out after 15 minutes. The room was filthy, when I went to reception to complain they said it was because we were in a dog friendly room. I’m guessing that the previous occupants dog ate biryani as it was all over the floor!
The entrance to the hotel was very dilapidated, as were the corridors and our room. Wallpaper was hanging off the walls and water stains everywhere.
The images they show online are nothing like any of the areas we saw and the dust in the room was thick, clearly not having been dusted for months.
The bedding was dirty, cracks in the walls and ceiling and the telephone was filthy. The tea/coffee tray was heavily stained with various hairs all over.
The bed rest was covered in a thick layer of dust and all the areas of carpet by the skirting boards were thick with dust.
The chairs in the room were stained and thick with dust. It looked like the room hadn’t been cleaned properly for many months.
The bathroom was clean but very dilapidated. The furniture in the room was very old, heavy and dated. The room we had looked nothing like the photos on the website.
We complained to the manager who was helpful and asked housekeeping to go and clean the room. When the housekeeping staff came to reception I heard them say to the manager that the room was ‘a sh*t tip’.
We had traveled from Southampton and the last thing we wanted to do was find another hotel, but to be honest we’d rather have slept in the car! We did get a refund thankfully.
Tom
Stayed 1 night in Aug 2024