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The Florence Hills Resort & Wellness

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December 2024
January 2025

Photo gallery for The Florence Hills Resort & Wellness

View from room
Exterior
Outdoor pool, pool umbrellas, pool loungers
Aerial view
Premium bedding, down duvets, minibar, desk

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping

Explore the area

Map
Via Il Bagno, Pelago, FI, 50060
  • Castello di Nipozzano
    6 min drive
  • Valdisieve Hospital
    7 min drive
  • Abbazia di Vallombrosa
    13 min drive
  • Florence (FLR-Peretola)
    61 min drive

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About the area

Pelago

Located in Pelago, The Florence Hills Resort & Wellness is in a rural location, within a 15-minute drive of Castello di Nipozzano and Pieve di S.Giovanni Battista a Remole. .This family-friendly residence is 7.7 mi (12.4 km) from Abbazia di Vallombrosa and 8.6 mi (13.8 km) from Castello di Volognano.
View more Residences in PelagoOpens in a new window

What's nearby

  • Castello di Nipozzano - 6 min drive - 4.6 km
  • Valdisieve Hospital - 7 min drive - 7.1 km
  • Abbazia di Vallombrosa - 13 min drive - 12.5 km
  • Castello di Volognano - 14 min drive - 13.9 km
  • The Mall Luxury Outlet - 15 min drive - 15.4 km

Getting around

  • Rufina Station - 11 min drive
  • Florence Airport, Peretola (FLR) - 61 min drive

Restaurants

  • ‪Enoteca Il Quartino - ‬3 min drive
  • ‪Villa Pitiana Hotel Reggello - ‬11 min drive
  • ‪Anima di Pane - ‬9 min drive
  • ‪Bar Ruggini - ‬7 min drive
  • ‪Ristorante Boccon' Divino - ‬4 min drive

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Florence Hills Resort & Wellness

Family-friendly residence with a sauna and a seasonal outdoor pool
The Florence Hills Resort & Wellness offers 27 air-conditioned accommodations with minibars and hair dryers. Beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with digital channels.

Bathrooms include showers, bidets, and complimentary toiletries. This Pelago residence provides complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 27 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets.
Enjoy recreational amenities such as an outdoor pool and a sauna. Additional features at this residence include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the shuttle (surcharge), which operates within 0 kilometers.
Enjoy local and international cuisine at Tuscania Restaurant, a restaurant where you can enjoy drinks at the bar/lounge, take in the pool view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, luggage storage, and a safe deposit box at the front desk. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.
A complimentary manager's reception is offered each day.
Tuscania Restaurant - Overlooking the pool, this restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Room service (during limited hours) is available.

Languages

English, French, German, Italian

Property amenities

Pool/Spa

  • Outdoor pool
  • Sunloungers
  • Umbrellas
  • Sauna
  • Steam room

Internet

  • Free WiFi

Parking and transport

  • Covered self parking on site (EUR 5 per day)
  • Return airport shuttle (surcharge) from 8:30 AM to 9:30 AM
  • Airport shuttle at scheduled times, on request
  • Local area shuttle (surcharge)
  • Return train station shuttle (surcharge) from 8:00 AM to 9:00 AM
  • Train station shuttle at scheduled times
  • Car recommended

Family friendly

  • Children's pool
  • Playground
  • Babysitting (surcharge)

Restaurants on site

  • Tuscania Restaurant

Dining

  • Buffet breakfast available for a fee daily 8:00 AM–11:00 AM: EUR 8 for adults and EUR 8 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Manager's reception (free)
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Premium bedding
  • Down duvet
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Rollaway/extra beds: EUR 20 per day

Bathrooms

  • Shower
  • Towels provided
  • Shampoo
  • Hairdryer
  • Bidet
  • Free toiletries

Entertainment

  • 40-inch flat-screen TV with digital service
  • TV in a common area

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dryer

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals exempt from fees
  • Pet friendly
  • EUR 10 per pet per day
  • Food and water bowls are available

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lifts
  • Soundproofing
  • 2 steps to reach property
  • Well-lit path to entrance
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Iron/ironing board (on request)
  • Front desk (limited hours)
  • Wedding services
  • Banquet hall

Location highlights

  • Near a train station
  • In a rural location

Things to do

  • Mountain biking on site
  • Free bike hire on site
  • Hiking/biking trails nearby
  • Ecotours nearby
  • Horse riding nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 27 rooms
  • Built in 2014
  • Connecting/adjoining rooms avaliable

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), private entrance

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 8 for adults and EUR 8 for children
  • Airport shuttle fee: EUR 100 per vehicle (one-way, maximum occupancy 2)
  • Covered self parking fee: EUR 5 per day
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May 01 to September 30
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa tub

Property is also known as

Florence Hills Luxury Resort Pelago
Florence Hills Luxury Resort
Florence Hills Luxury Pelago
Florence Hills Luxury
Florence Hills Resort Pelago
Florence Hills Resort
Florence Hills Pelago
Florence Hills
The Florence Hills Luxury Resort
The Florence Hills & Wellness
The Florence Hills Resort SPA
The Florence Hills Resort Wellness
The Florence Hills Resort & Wellness Pelago
The Florence Hills Resort & Wellness Residence
The Florence Hills Resort & Wellness Residence Pelago

The Florence Hills Resort & Wellness Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 84 out of 166 reviews" "
Rating 8 - Good. 56 out of 166 reviews" "
Rating 6 - Okay. 20 out of 166 reviews" "
Rating 4 - Poor. 5 out of 166 reviews" "
Rating 2 - Terrible. 1 out of 166 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Amazing resort minutes away from Florence
Our stay at Florence Hills and Resort was great! Service was amazing, all staff was very attentive. Nice pool size and outdoor lounging and seating area to relax after walking around Florence. The suite was comfortable and very clean. We had dinner at the restaurant and enjoyed a great meal. We had the ham and cheese board, the risotto with pears and almonds, and the Fiorentina aka a huge T-bone steak. Can’t forget to mention the astonishing views of the mountains, so calming!
Pool
Outdoors
View from the hotel
Outdoors
Stayed 2 nights in Jun 2022

2/10 Terrible

francesco

Business traveller
Liked: Cleanliness
Stay away from this place
The property is really nice in terms of design with lots of potential but unfortunately it’s really poorly run. The staff was helpful and kind but there were only 3 people working on the entire place, no receptionist, no concierge, no customer service. I would never stay here again.
Stayed 3 nights in Sep 2021

8/10 Good

Jagannath

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Breakfast not good
The rooms were good but when I came back after visiting Florence to park my car the door did not open,finally I need park on the road side.The breakfast was not good at all.
Stayed 2 nights in Dec 2019

10/10 Excellent

Egle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved it here. Beautiful views, quiet place, kids loved the pool. Maybe more dining options are needed here, but overall it was great holiday. Would definitely go back again.
Stayed 5 nights in Jul 2019

10/10 Excellent

Osher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean and tidy room Very spacious rooms, located in a pastoral area, there is a winery next to which is recommended to visit. We had a lot of fun
Stayed 2 nights in Jun 2019

10/10 Excellent

murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time
The hotel is great, it looks nice, it's clean and has a very nice buffet breakfast. The downside is you definitely need a car as there is not much in the village restaurant wise. The water pressure in the showers are a bit lacking
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So i am pretty picky person, but its its nothing to complain about this property!!starting with Sara that waited for us almost 30 minutes without even knowing if we are gonna arrive or not.plus she took thw time to show us the room and give us some traveling tips!! Plus the lady from the breakfast area was extra nice and brought us some salami and cheese since we got there late and it was nothing left! The room was very clean and beautiful view!! Thank you all for making put stay great!!!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and spa with stunning views. Beautiful building and rooms with a good choice of breakfast items. Very welcoming hosts and a very relaxing experience. I will definitely go back! Just a shame the restaurant was closed as taxis are quite pricey in the area and there's not a lot within walking distance. Thank you for a lovely stay!
Stayed 4 nights in Mar 2019

10/10 Excellent

T.R., MONACO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice like all our past stays in years we had with FLORENCE HILLS
Stayed 4 nights in Nov 2018

8/10 Good

Vesi, Royal Tunbridge Wells, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
a good location - you can see a lot of Tuscany. The view from restaurant and some windows towards the hills was brilliant but not from our room. Not very comfortable bathroom-sitting on the toilet bowl-my head was reaching the glass door of the shower. On the second day when someone collect the rubbish ( no cleaning during our stay ) and made our beds a part from our makeup was gone to. overall happy with the privacy in separate buildings.
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel to stay
Great staff, very friendly! Free upgrade when we arrived! They gave us a great service for the breakfast. Clean and no issue with the room. Overall quiet and relaxing place. Free parking available if you have a car.

8/10 Good

NAI YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet retreat in a beautiful location
Beautiful location and convenient by car

10/10 Excellent

fashionista , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing place
I stayed at the resort on my own and the staff were amazingly friendly, helpful and I didn't feel like I was on my own ! The facilities really suit couples so I'd highly recommend, just set off early if you wish to commute into the city centre as the buses in the area are not very frequent but cheap Overall it's been great, fresh breakfast everyday and warm cosy room to relax !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peacefull surroundings. Freindly staff.
Stayed for touring, Beautiful places to visit but advise hire car. Continental breakfast good choice, underground secure parking, would recommend if quite location required.

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located countryside hotel
Stayed there during vacation, visiting Florence, Bologna and Sieci (with rented car). Nice quiet location, spacious rooms with microkitchen, fresh air, scenery. The only little problem - very few restaurants nearby, so the day I missed to have dinner in the city there was little choice around.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Donata

Liked: Cleanliness, room comfort
Hmmmm....
I am very baffled about this place: it looked very glamorous but did not feel right since we arrived. extremely hard to find due to lack of sign posts, awkward entrance to the garage that we could not find at first. lack of directions to the reception, small staircase with water leak leading out of the car park (extremely difficult and dangerous with heave suitcases). due to my partner`s health issues I have asked for a possibility to have a room with balcony. This has been accommodated but we overlooked a scrap yard and housing estate :( i was sooooo gutted as i was hoping for wonderful Tuscan rolling hills view). also, we were placed above a couple with one noisy child. their friends with another small child were staying on the other side of the resort. why would you put a childless couple next to a family?? about the place: i really don`t know what to think.. It was nice but the location spoiled it all; also, we assumed there will be no children in place like that as there is absolutely nothing to do for them. plus who brings kids to a spa hotel? Unfortunately that was not the case and the children were running wild due to lack of activities for them. water in the pool was freezing! swimming not possible despite 27 degrees outside. Breakfast was nice, staff friendly. but overall it did not feel right :( shame

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nick, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and friendly staff
Great views from this hotel high in the Florence Hills. Staff friendly and helpful. We had the Classic Suite and accommodation was more than large enough for 4 of us. Represents fantastic value for money, especially as breakfast included. Small kitchenette (2 induction hob rings) meant we could prepare simple meals if too tired to go out in the evening. Very convenient for visiting Florence which was main purpose of our visit. Also great location for visiting local vinyards and hill towns.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hidden Gem
Nice modern hotel in a very calm and peaceful location though not the easiest to get to. Rooms could use some finishing touches- hardware covered and new paint. Staff was friendly and break was good!

10/10 Excellent

Fares, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top stay
Very nice rooms and great pool. Very quiet location and only 30 minutes drive into Firenze (Florence). Magnificent views of nearby vineyards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is very good The staff is very helpful The views are awesome Sarah at reception answers all the questions with lots of patience good service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic...would stay there again in a second.
Terrific all around...the pool was so refreshing....super breakfast! Underground parking kept our rental car (which we arranged through the hotel) cool...great for families, they have a play gym...we already miss our morning coffee from staff and drinks at night!

8/10 Good

Sik Ming, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean friendly hotel
My wife got very bad hay fever after our 2nd day in Italy and were forced to stay back at Genoa for 1 more day for a doctor appointment. Due to this complication, I needed to call Florence Hill Resort to cancel my "non-refundable" reservation for the 1st day. The reception lady really knows what service means and instead of giving me hard time about the cancellation, she told me "no problem, we'll cancel it for you and most important is your wife to get better." This really impressed me...