On vacation (myself, husband, 5 kids) first, our hotel was not ready when we arrived. After a 3 hr long drive with cranky kids and a fussy baby, we still had to wait in the lobby for 45 mins. Mind you we arrived after their check in time. While waiting in the lobby with my fussy baby, she managed to hit her face on the edge of their coffee table. The room that we were assigned (double queen with a sofa sleeper) air conditioner went out on us around midnight. The room got up to 80 degrees. Called front desk and they only have a room with 1 king and 1 sofa sleepers, mind you we have 5 kids with us. So here it is almost 1am and we are having to change rooms with all of our kids (who were all asleep) and luggage. This was supposed to be my daughter’s birthday weekend.