2/10 Terrible
desiree
Travelled with family and small children
28 Oct 2024
Apparently when you book a room it’s not guaranteed and someone can choose to stay and you’re out of luck. I booked a room 11 days in advance and arrived to find I had no room and no one seemed to be the least bit concerned. There were no other hotels in the area that weren’t sold out or hundreds of dollars more. Expedia also couldn’t have been less apologetic about the experience. I will never book an extended stay again as “it is our policy to allow guests to extend their stay” and certainly won’t be using Expedia anymore either. I was traveling with two small children alone and 2.5 hours away from home. Never again. Hope this saves someone else from a stressful situation or paying an extra $100 more just to have someplace to sleep(I realize I’m lucky I could afford to do that and recognize others may not be!)
desiree
Stayed 1 night in Oct 2024