I chose this property based on its high rating (over 4 stars), but I think those ratings reflect the rooms that had been renovated. I made a call to have maintenance come to fix an alarm (it ended up being the dishwasher), but once Juan, the maintenance professional, was there, I did ask if he would help to make the bed sturdier and ADD A LOCK to the door. To clarify, there was a keypad for entry on the outside of the door, but I wanted to have a lock from the inside to prevent anyone from entering (this should be standard!). Juan was very courteous, polite, and did these things without any push back and mentioned that I had one of the rooms that had not yet been renovated. I only needed a place to sleep and it did the job, but I wouldn't choose to stay here again.