The WORST hotel I have ever stayed at. Staff was DISCRIMINATORY.
The first night, their card machine was broken, so we were told to pay the next morning but still received our room keys. In the room, the toilet was filthy and my boyfriend had to clean it himself. When inspecting the bed, I found a disguising yellow stain on the sheets. We notified the staff and she brought us new linen, a food voucher and upgraded our room (thank you to Jodi, the only helpful staff member we had). The next day we got moved to the upgraded room, which was still dirty but manageable. I noticed that a processing charge for the room was in my bank account, so we returned the initial room keys and went about our day. That evening upon returning to our room, our keys weren't working. Thinking maybe we had accidentally deactivated the key, we went to the front desk. We were immediately met with rudeness and hostility by Antoinette, the assistant manager. She told us loudly that she would not be giving us room keys because it showed that our card declined, which was false. When asked what could be a solution to this discrepancy, she said "give me another form of payment". We eventually got the gen manager, Rachel, to come out and she told her to call the card machine company who confirmed the payment. Antoinette didn't apologize, saying she wasn't sure if we were scammers. What hotel accuses their customers first when they had the machine problem! I will be reporting them to the BBB. HORRIBLE.