Staff was courteous, and polite. Room was ok, slightly tight for a "family room". Beds were hard, to our liking. Remember not to flush anything down the toilet or it will clog. This applies to restaurants, etc too...I suppose Phu Quoc Island has a weak plumbing system. Part of resort was closed for renovation, including the pool, which was a disappointment. Good thing we could still enjoy the private beach. Resort provides complimentary airport transfers; however, on our departure date, transfer was not arranged (even though previously confirmed upon check-in). Staff called for taxi, but we had to pay for this transfer. Staff was nice enough to prepare take-away breakfast for our family. Overall, happy with staff and stay, but could be better organized.