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It was a fantastic experience. Outstanding property, location and their team is extremely committed, friendly and eager to serve with a smile.
Special mention to Ms.Bao and Mr. Ky who went the extra mile to make our trip very memorable. Ms.Bao ensured that we were comfortable and happy with our ocean view room and Mr.Ky helped to plan an outing to Hong Thom Island all the while helping to communicate with our local driver.
Mr.Trinh at the Ocean Bar & Grill restaurant is friendly and gives you good suggestions to enjoy the amenities and dining options on the property (including a fire show). This restaurant has stunning views of the ocean and food is great. They could consider to increase the menu options since by the end of our 4 day stay we had tried everything there and they were delicious. Breakfast options at the charming Treehouse Restaurant are good and enjoyable.
We met the little Mr.Nam, who is so enthusiastic and energetic while attending to customers on his summer holiday (who will be a future hotelier tycoon some day). It was a delight to watch him at work.
Cleanliness could be a bit better but we recognise that it’s not easy to maintain a resort right on the beach with the exposure to sun, sand and rain.
Overall, a very good stay. Great property, great people and together they make a compelling case. We will love to come here again.
The complimentary breakfast was amazing and big! $10 motor bike rental for a full day offered onsite. Lunches and dinners wasn’t expensive at all. We got a flat tire on the motor bike one day. Called the resort and the sent someone to help us and called us a taxi which they covered. Also waved the daily rental fee for that day. Would definitely recommend Ocean Bay and already talking about when we would like to return!
Beautiful resort. The staff were all friendly polite and professional. Customer service was excellent.
I would stay again and highly recommend.
I will note it is a bit off the beaten path. So rent a motor bike or get a taxi which they will set up for you. If you want to go somewhere.
The new area is great! The older area is a bit dated but overall the area is amazing.
Breakfast was good but not amazing. The restaurant in the pier was awesome.
It’s worth a stay here!
We had a wonderful time at this property! From check-in to check-out, everything went perfectly well and the service was on point! Every employee is here to make your stay as pleasant as possible. Their spa is also a must try as we had a very relaxing time there. Thank you!
The service at the lobby was over the top. The rooms very very special and clean and comfortable. The place itself is well kept. A lot of gardening work and very clean, and so it the beach area. The pool is fantastic. There are Yoga classes in the morning. Great hotel. There is a good Pizza place and restaurants on the road.
The best thing I liked about this property was the staff, especially the manager Trung. Trung and staff provided excellent customer service, they all went out of their way to accommodate all of our needs. Everyone working at the resort was very friendly and treated like Kings & Queens. I have stayed at many 5 Star resorts all the world and this one is now on the top of my list mainly due to Trung and his staff. If you want to be treated especially well I highly recommend staying at the Ocean Bay in Phu-Quoc. Sincerely Ray S.
Beautiful setting. Perfect for a relaxing beach holiday. We stayed in a beachfront bungalow which was spacious and nicely furnished with good sized terrace and space in garden for sun beds if you prefer to laze the day away under the palm trees instead of beach or poolside. Stunning sunset views. Staff were all very friendly and attentive to requests. The only negatives for us were that for lunch/dinner vegetarian food options in the restaurant were bland so we ate out in local places which were an easy short walk from the resort. Breakfast options were good mix of local and western cuisine but can get chaotic at peak times (you need to queue at separate bar for coffees). Would recommend and would stay again.
Beautiful setting for the hotel, right on the beach. Our room had a magnificent sea view, the perfect spot for catching a sunset.
The only thing I would point out is that the "bungalow" is actually either an upstairs or downstairs apartment, and the steps to the upstairs are very steep and potentially slippy in the rain. If you are at all unsteady on your feet request a ground floor "bungalow".
The staff were very friendly and helpful. On my first day at breakfast I asked if they had gluten free bread for toast. They didn't, but they baked some for the rest of our stay.
There is a free shuttle to the airport which runs every 2 hours.
If you fancy eating out of the hotel, there is a family restaurant opposite the entrance, or you have to catch a taxi into town. Taxis are relatively cheap and very easy to book on the Grab app (like uber).
Beautifully designed resort, infinity pool looking out to the beach, clean and beautiful room, great staff, good food. They offer pickup from and dropoff at airport and will coordinate with your arrival (even if that changes, e.g. due to delayed flights)
I am super impressed with all crew members here at the Ocean Bay from the point of pick up all the way to the check out process. It's very evident the staffs are very knowledgeable and that they are very, very attentive to guests' needs. All my minor issues were all handled with the utmost professionalism.
The pool, the beaches and the green environment set the tone for a very mature, quiet visits. I even took advantage of the very on-site scooter rental and ventured out for a couple hour.
The restaurant offers excellent seafood options and breakfasts carry a variety of some Vietnamese authentic dishes and seasonal fresh fruits.
I'd definitely consider OB for my next time around travel plan, and strongly recommend so to others.