When I arrived, it took 10 minutes before someone checked me in. Two ladies were at the front desk dealing with another client who had a billing issue. One could have helped me, while the other dealt with the situation, but that didn't happen. They both saw me, but neither acknowledged me. Finally one checked me in and gave me information about the hotel, but nothing about my hotel room, the surrounding area, or transportation into town.
The key card needs to be inserted into a slot by the door that enables the light switches and AC in the room to work. That would have been nice to be told by reception.
The room was very nice, clean, and spacious. The towels were rough and the floors are all tile so be careful not to slip after a shower!!!
The pool is small. The size of a regular house pool.
The metro stop to get to the hotel from the airport is Paiporta and it is a bit of a walk from the hotel. I had to ask for directions 3 times. Luckily, the people in town are very friendly and helpful. I found a straightforward route to the hotel: When you get off the train, turn right toward the side of the tracks that have a field next to them. Go all the way down that road past a cemetery until you reach a highway, cross it and turn left and walk for a bit. The hotel will be on the right. This is the fastest way to get to it, but it is not lit at night and it is always pretty empty. The area is quite safe, but still it can be intimidating when traveling in a new place.