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Surestay Plus By Best Western Pigeon Forge

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave
Exterior
Reception
Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Private kitchenette
Daily continental breakfast for a fee

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Pigeon Forge Factory Outlet Mall
    12 min walk
  • Old Mill
    13 min walk
  • Patriot Park
    14 min walk
  • Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
    16 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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Front of property

Quality Inn And Suites Dollywood

Pool
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4.1 out of 5, Very good, (1000)
The price is AU$106
for 1 night
includes taxes & fees
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About the area

Pigeon Forge

With a stay at Surestay Plus By Best Western Pigeon Forge in Pigeon Forge (Downtown Pigeon Forge), you'll be within a 5-minute drive of LeConte Center at Pigeon Forge and Dolly Parton's Stampede Dinner Attraction. .This hotel is 4.3 mi (6.9 km) from Dollywood and 8.4 mi (13.6 km) from Great Smoky Mountains National Park.

What's nearby

  • Old Mill - 13 min walk
  • LeConte Center at Pigeon Forge - 15 min walk
  • Dolly Parton's Stampede Dinner Attraction - 3 min drive
  • Island at Pigeon Forge - 3 min drive
  • Titanic Museum - 4 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬13 min walk
  • ‪Margaritavile - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪Baskin-Robbins - ‬5 min walk
  • ‪Golden Corral - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel with free parking, near Island at Pigeon Forge
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Make yourself at home in one of the 65 air-conditioned rooms featuring microwaves and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Continental breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0 per stay)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Family friendly

  • Laundry facilities
  • Microwave

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Laundry facilities

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Grab bar in shower
  • Shower grab bar height (centimetres): 80
  • Hardwood flooring in public areas
  • Step-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 92
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – July 2023
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 403 out of 757 reviews" "
Rating 8 - Good. 190 out of 757 reviews" "
Rating 6 - Okay. 84 out of 757 reviews" "
Rating 4 - Poor. 40 out of 757 reviews" "
Rating 2 - Terrible. 40 out of 757 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities
Looks like Best Western took over a motel facility. 2 floors, no elevator, doors to the outside, just off the main drag. Discouraged at first but room was spacious, clean, comfortable, quiet. Small kitchen including 3/4 fridge and 2 burner induction plate. Walk in shower was convenient. Didnt stay for bfast.
Stayed 1 night in Sep 2024

6/10 Okay

Jeff

Stayed 2 nights in Aug 2024

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 212
Stayed 6 nights in Sep 2024

10/10 Excellent

Rhonda

Stayed 2 nights in Aug 2024

10/10 Excellent

Tabatha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
new and clean
Stayed 1 night in Sep 2024

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 2 nights in Sep 2024

8/10 Good

Jag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

john

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Dana

Travelled with family
Bathroom was clean. Outside needed maintenance
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stick with what you know.
Well im guessing it was clean since it had stong smell of cleaning supply. But this place was about as simple as it gets. Only chairs to sit in was a desk chair and a generic "kitchen" chair to sit in. A hole in the bathroom door. The room was so "empty" of furniture it echoed when you talked. No worker at the front desk after 11pm so if you need something you'll have to wait til morning. This place simply not for me. Actually paid for 2 nights but didn't even stay one. I went down to my usual place of staying and got a room for my 2 night stay. So much better. Should have never tried something "new". I would share my photos but it won't let me.
Stayed 2 nights in Sep 2024

10/10 Excellent

Angela S

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place was clean
Stayed 1 night in Sep 2024

8/10 Good

Nancy

Stayed 1 night in Sep 2024

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Very nice staff... room floor needed mopping with a clean mop turn bottom my feet black clean beds clean shower like kitchenet ,would stay again no problem
Stayed 1 night in Sep 2024

6/10 Okay

Loretta

Stayed 1 night in Sep 2024

10/10 Excellent

Lauren, Meyersdale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff friendly food good room was cleaned well location good surrounding area somewhat run down but allowed for more privacy
Stayed 4 nights in Sep 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice surprise
Great room. Comfortable beds. Older hotel but very clean and renovated.
Stayed 1 night in Sep 2024

8/10 Good

Christopher

Liked: Staff & service
Price and Location
Stayed 1 night in Sep 2024

10/10 Excellent

Telora

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always! I stay here every month.
Stayed 1 night in Sep 2024

4/10 Poor

Adalena

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Beds were good and comfy but the place is so freaking dirty. Sticky splatters all over the floor my daughter’s socks turned black at the bottom just walking around. Hair in the shower just dirty not cleaned very well at all
Stayed 1 night in Sep 2024

6/10 Okay

Angela

Travelled with partner
Disliked: Amenities
I had such high hopes for this place, based on the rating, but I was quickly disappointed. There isn’t an elevator so if you’re not able to climb stairs, sorry about your luck. If want ice, it would be quicker to drive to a gas station than to walk to the ice machine. The shower was dirty. Our towels were laying in the floor when we walked into the room. The floors were filthy. I have so many bad things to say but at the same time, it smelled really good in the room. So there’s that.
Stayed 2 nights in Sep 2024

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like not having more space to sit things after unpacking.
Stayed 3 nights in Sep 2024

6/10 Okay

Allison

Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean
Nice and clean showers with strong water pressure, big TV, comfortable beds.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rod show
Stayed 4 nights in Sep 2024