The room was wonderful. Clean, super comfortable beds, cool city view. The problem was that it was short-staffed. Upon arrival there was a line about 6-travelers deep, and it took 30+ minutes to get checked in. Only one front desk guy, who was just painfully slow as anything, but nice. And there was a Steelers pre-season game, so there should have been a second person doing check-ins. While we were in line, even more people crammed in behind us. The next morning, breakfast was delayed 30 minutes, and there was a sign saying so. Short-staffed again! And in checking out, there was only one guy again, a different fellow, who was faster but not very friendly. It's a GREAT location with easy parking and clean rooms, but it's really short-staffed. Will we stay there again? Yes. But we would insist on an early check-in to avoid another possible long line/slow check-in. 30 minutes is a long time to wait.