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Aloft Playa Del Carmen

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
Poolside bar
Outdoor banquet area
Arcade
55-inch LED TV with cable channels, TV, MP3 dock

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Room service
  • Parking available
  • Breakfast available

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Calle 12
    1 min walk
  • Nuestra Senora del Carmen Catholic Church
    2 min walk
  • Central Square
    4 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    12 min walk

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 1 King Bed, Balcony

  • 38.90 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

View from room

Breezy, Room, 2 Queen Beds, Balcony

  • 41.12 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 1 King Bed

  • 33.90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 2 Queen Beds

  • 33.90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Non Smoking

  • 67.80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Non Smoking, Balcony

  • 79.20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds, Non Smoking

  • 83.56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds, Non Smoking, Balcony

  • 80.54 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
5 Jan - 6 Jan
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About the area

Playa del Carmen

With a stay at Aloft Playa Del Carmen in Playa del Carmen (Downtown Playa del Carmen), you'll be a 4-minute walk from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.6 mi (0.9 km) from Mamitas Beach and 5.6 mi (9 km) from Xplor Theme Park.

What's nearby

  • Central Square - 4 min walk
  • Quinta Avenida - 4 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 11 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Logia Café - ‬3 min walk
  • ‪Antoinette - ‬3 min walk
  • ‪Nicoletta - ‬3 min walk
  • ‪MiDogo Café - ‬3 min walk
  • ‪Kaxapa Factory - ‬3 min walk

About this property

Aloft Playa Del Carmen

Pet-friendly hotel with 2 outdoor swimming pools connected to a shopping center in Playa del Carmen
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Make yourself at home in one of the 167 individually decorated guestrooms, featuring MP3 docking stations and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and free tea bags/instant coffee, as well as phones with free local calls.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a television in a common area. This hotel also features tour/ticket assistance and a reception hall.
Enjoy a meal at Nook or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Nook - Onsite restaurant.
W XYZ Bar - Onsite bar. Open daily.
Splash RoofTop - Onsite rooftop bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • On-site parking available only on request
  • Secured covered self parking on site (MXN 200 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: MXN 300 for adults and MXN 150 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Nook
  • W XYZ Bar
  • Splash RoofTop

Things to do

  • 2 outdoor pools
  • Shopping centre

Family friendly

  • 2 outdoor pools
  • Corner/local shop
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Coworking spaces
  • Meeting rooms - 3

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Step-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Shared microwave
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LED TV
  • TV channels
  • MP3 dock

Food and drink

  • Free tea bags/instant coffee
  • Mini fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Energy-saving switches
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 550 per pet, per day, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 1000 per stay
  • A damage deposit of MXN 10000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 550 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 234 out of 331 reviews" "
Rating 8 - Good. 55 out of 331 reviews" "
Rating 6 - Okay. 16 out of 331 reviews" "
Rating 4 - Poor. 11 out of 331 reviews" "
Rating 2 - Terrible. 15 out of 331 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here in particular have earned my loyalty plus some more. From Johanna at reception to the man who helped me with my bags (I didn't get his name, but it was 22 de sept, 2024 @ 4am) to Ángel, Alma, along with Leonardo and his security team. Marriott in general and especially Aloft PDC have earned a loyalty that I never thought I would have to a hotel chain. This hotel is full of absolutely incredible, kind and empathetic staff members. Los amoooo!
Stayed 1 night in Sep 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel in PDC. The rooms are comfortable, quiet, beds are great and staff is wonderful and accommodating. Special thanks to Alma at reception for most recent stay, and to Angel and Jesus for my stay from a few weeks ago. Both went above and beyond for me.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool at the roof top is amazing in the morning. The free parking helped a lot too be aware if you would need to pay for parking. Be careful with the room service and breakfast. You can just walk down stair to the supermarket to an amazing breakfast for 10 dollars while at he hotel is almost 40 dollars for 2 people. I was told breakfast was free and it was not. Also the dollar exchange is really low compared to other places
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuevo, moderno, muy bien ubicado. Alberca en roof top excelente. Estacionamiento y wifi incluidos. Muy buen hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Sheena, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Probably the best pool area for a hotel I've stayed in. Staff was friendly, great breakfast in the morning. There is a large supermarket downstairs of the hotel. The area is close to the beach and the shopping area of 5th ave. I would definitely stay again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Delan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, great rooftop pool. A block away from 5th avenue, great location. Walkable to ADO bus station. Large grocery store below hotel with fresh food options. Large spacious room. Lacked closet/drawer space. Would stay here again.
Stayed 5 nights in Jan 2024

10/10 Excellent

Melanie Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for a friends wedding nearby and while check in wasn’t until 3 pm, Alma at the front desk allowed up to check in sooner due to time constraints. She was professional and kind. We would definitely recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
It was great, however, the shower head had very low pressure, and it felt like it took forever to wash my hair and body. Other than that, the hotel is clean, and secure and the staff were very pleasant.
Stayed 1 night in Aug 2024

6/10 Okay

Robert, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service
Location based on dining and shopping was great. Staff was great. DISLIKE: The fitness room was unusable for us as there was no air conditioning. We asked and they said the air conditioner had been down 4 months. Really not acceptable for a Marriott property. The room size was very small with little closet or drawer space.
Stayed 6 nights in Aug 2024

6/10 Okay

Omar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff could have been better
Stayed 4 nights in Jun 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 3 nights in Jul 2024

10/10 Excellent

Kenia, Langhorne

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything was good. Until the last two days. They are doing construction and the noise was extreme. We wanted to relax the last day before our flight back. All day it was noise and very hard to relax or sleep.
Stayed 7 nights in Jul 2024

10/10 Excellent

Raymond

Stayed 3 nights in Jul 2024

8/10 Good

Chaniqua, Inwood

Liked: Cleanliness, property conditions & facilities
Rooftop pool and close to shopping
Stayed 1 night in Jul 2024

4/10 Poor

Nelisa

Disliked: Staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Jamil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom and bathrooms are spacious, modern and very comfortable. Easy and safe parking. Conveniently located with a supermarket in the first floor a few restaurants and 5th avenue at a walking distance.
Stayed 4 nights in Jul 2024

8/10 Good

Carly-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to everything! We loved the 4th floor views, they treated our dog so well, and having the Chedraui Selecto below was icing on the cake. The Aloft is our new favorite hotel in Playa!
Stayed 2 nights in Jul 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, went with my family
Stayed 5 nights in Jul 2024

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amal was great with checking in/out.
Stayed 1 night in Jul 2024

10/10 Excellent

Dana

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is perfect! We have stayed here multiple times and it never disappoints! The location is great, above the best grocery store I have been to as well as a few great restaurants that are open late. Hands down the best rooftop pool and bar in Playa! Only a few steps from 5th Ave and a short walk to Mamitas Beach. I bring the entire family including my pet! It is our favorite hotel in Playa
Stayed 2 nights in Mar 2024

10/10 Excellent

Neal M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5th Avenue and beach were within walking distance.
Stayed 4 nights in Mar 2024

10/10 Excellent

Caira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There is no shower caddy for your body wash etc. in the shower
Stayed 4 nights in Jun 2024

10/10 Excellent

Milton Lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice, helpful staff...especially Alma. Loved everything except the construction in the hotel that started early in the morning.
Stayed 3 nights in Jun 2024

10/10 Excellent

Willow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean hotel in Playa with lovely rooftop pool (loud, club music always on) and 10 minute walk to the ocean. Above an awesome grocery store if you want to save some money on food and alcohol. Room is small but housekeeping was great (I did have to request it). Would stay again and recommend without reservation.
Stayed 7 nights in Feb 2024