Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Couples treatment room(s), sauna, hot tub, steam room
Suite, 1 Bedroom | Balcony view
Aerial view
Junior Suite, 1 King Bed (Swim-Up) | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Quinta Avenida
    ‪2 min walk‬
  • Quinta Alegría Shopping Mall
    ‪3 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Room options

Presidential Suite, 1 King Bed

  • 182 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • 124 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Garden View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed (Walk-Out)

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • 124 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Pool View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds (Swim-Up)

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Garden View

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

With a stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. .This all-inclusive property is 0.1 mi (0.2 km) from Playa del Carmen Main Beach and 1.4 mi (2.2 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Xcaret Eco Theme Park - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪La Parrilla Playa - ‬3 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Adults-only beachfront property with 3 outdoor pools
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 524 air-conditioned rooms featuring indoor private hot tubs and LED televisions. Your pillowtop bed comes with down comforters and premium bedding, and all rooms are furnished with single sofa beds. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Fusion cuisine at Pelicanos, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 5 bars/lounges, or 3 poolside bars.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 6781 square feet (630 square meters) of space consisting of conference space and a meeting room. Free valet parking is available onsite.
Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 7 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 5 bars/lounges and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Pelicanos
  • Asiana
  • Rincón Mexicano
  • Kalamata
  • Spice

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Lifeguards on-site
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (6781 square feet)
  • Coworking spaces
  • A meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Games
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels

Entertainment

  • 55-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Private indoor hot tub
  • Recycling
  • Separate sitting area
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 834 out of 1302 reviews
Rating 8 - Good. 250 out of 1302 reviews
Rating 6 - Okay. 111 out of 1302 reviews
Rating 4 - Poor. 67 out of 1302 reviews
Rating 2 - Terrible. 40 out of 1302 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Ivannia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I enjoyed the property but for price the food Options were very poor. Flavor of food bland. Food was not up to par for Hilton,, Staff is condescending and impatient i am sure from dealing with disgruntled foreigners. Nonetheless a horrible experience will not recommend or return
Stayed 3 nights in Nov 2024

10/10 Excellent

Terris

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was getting from the airport to the resort. I had to shop around because the shuttle that works with the resort is very expensive. I was able to book something much cheaper to and from the airport.
Stayed 7 nights in Oct 2024

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Great all inclusive. Food and Alcohol is at the lower end since its an all inclusive. I would not comoare it to an All inclusive 5 star resort like an Xcaret Arte /Mexico resort but more like a 3 star food and drink quality. As for hotel and rooms 4 to 4.5 stars. They do say transportation included but the shocker is when you ask of it, they send you to one of their contracted taxi services 250-300 round trip. We took a private car for 50 each way and you can get a 15 passenger van for about 80. Id cone back for sure but not for the food and drinks. Id get wirhiut the all inclusive option at lower rate and eat outside. Plenty if good choice walking within 1-4 blocks
Stayed 1 night in Oct 2024

10/10 Excellent

JONATHAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came several times and stay at this resort ,is very convenient and closer to the quinta avenida in playa del carmengreat service ,great staff,rooms clean,food is good.
Stayed 7 nights in Oct 2024

6/10 Okay

Omar

Stayed 1 night in Oct 2024

10/10 Excellent

Yves

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice range of meals… each establishment has its own character
Stayed 5 nights in Oct 2024

6/10 Okay

Rahsaan

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

4/10 Poor

Gentijana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the money for this resort The alcohol was watered down The beach was so small The food wasn’t good
Stayed 4 nights in Oct 2024

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Couldn't swim in the ocean right off property -all coral and rocks. They dont serve mimosas until 10am. Liquor quality poor
Stayed 4 nights in Oct 2024

10/10 Excellent

Shawn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved most everything about this property except the food wasn’t great and EVERYTHING on property closed down by 11pm. No alcohol after 11pm or before 10am. And the food (besides Mexican) was sub par. But worth it for location, cleanliness and entertainment.
Stayed 5 nights in Oct 2024

6/10 Okay

Leah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to be near 5th Ave but the food was disappointing and the excursions and airport transfer pricing was pretty expensive. Being closer to Cancun might not have been as pricy to do off-resort activities. If you like to be exclusively poolside or on the beach for your vacation, this is a good option. Plan for the season when it’s not as likely to rain though. If you’re hoping for amazing Mexican food, you’ll have to eat off the resort.
Stayed 5 nights in Oct 2024

10/10 Excellent

shad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts my wife and I have stayed at. Was not crowded, and there was always availability to get something to eat as well. It being an all-inclusive hotel, sometimes theres a worry that the food might not be that great or that youll be limited on what is available, that is definitely not the case here. The food was great and so many options. A wide variety of activities and amenities to explore as well and other shopping and dining opportunities within walking distance. The occasional smell of copal from the spa was lovely. We also had a couples massage, experienced Dia de los Muertos, many drinks and a nice night time at the beach. Would love to return.
Stayed 3 nights in Oct 2024

6/10 Okay

Miguel angel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe it was due to the time of year I went to the resort(October), but ALL the cabanas that would usually be down on the beach were all around the pool area which left VERY little room to walk down to the beach. They were so tight together when going to the beach you feel as if you’re interrupting people as you pass by
Stayed 4 nights in Oct 2024

10/10 Excellent

MICHAEL G

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful. The only drawback was the beach. It’s too rough and rocky!
Stayed 5 nights in Oct 2024

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff was so helpful
Stayed 3 nights in Oct 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Hilton Hotel Playa Del Carmen. The hotel has everything you could want in an all inclusive stay. I would say the food was a huge plus, all restaurants were great and the food was very fresh and tasty. We ate at Asiana 3/4 nights we were there it was that good! Our room was very spacious, equipped with all the amenities you could ask for.
Stayed 4 nights in Oct 2024

6/10 Okay

Taran

Stayed 9 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

8/10 Good

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2024

10/10 Excellent

David Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and surroundings were beautiful but the staff really made the trip an amazing experience. Appreciate the quality service all around.
Stayed 5 nights in Oct 2024

10/10 Excellent

John

Travelled with group
We have been coming here for 10 years now. Only complaint from this trip is there are no lounge chairs next to pool. You have to pay $110-$170 to rent a cabana that includes the two chairs poolside.
Stayed 7 nights in Oct 2024

10/10 Excellent

Camron

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic
Stayed 4 nights in Oct 2024