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Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

Lobby
4 outdoor pools, pool umbrellas, pool loungers
Exterior
Exterior
The Reserve Junior Suite Swim Up

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Hot tub
  • Room service
  • Housekeeping

Explore the area

Map
5ta Avenida, Esquina Calle 112, Playa del Carmen, QROO, 77710
  • Punta Esmeralda Beach
    12 min walk
  • Nespresso
    2 min walk
  • ADO Terminal Alterna Playa del Carmen
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min drive

Room options

View all photos for The Reserve Master Suite Swim Up

The Reserve Master Suite Swim Up

The Reserve Master Suite Swim Up

  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Roulette Room Playa del Carmen or La Perla

Roulette Room Playa del Carmen or La Perla

  • 58 sq m
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for The Reserve Junior Suite Swim Up

The Reserve Junior Suite Swim Up

The Reserve Junior Suite Swim Up

  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Junior Suite Nature View

The Reserve Junior Suite Nature View

The Reserve Junior Suite Nature View

  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Nature View

Suite, Nature View

Suite, Nature View

  • 78 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite, Nature View

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Master Suite, Nature View

  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Nature View

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Junior Suite, Nature View

  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Swim Up

The Reserve Suite Swim Up

The Reserve Suite Swim Up

  • 78 sq m
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for The Reserve Master Suite Nature View

The Reserve Master Suite Nature View

The Reserve Master Suite Nature View

  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve, Suite, Nature View

The Reserve, Suite, Nature View

The Reserve, Suite, Nature View

  • 60 sq m
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for Two Bedrooms Master Suite

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Two Bedrooms Master Suite

  • 184 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

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About the area

Playa del Carmen

Located in Playa del Carmen (Luis Donaldo Colosio), Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive is within a 10-minute drive of Mamitas Beach and Quinta Avenida. .This beach property is 2.4 mi (3.9 km) from Quinta Alegría Shopping Mall and 7.9 mi (12.7 km) from Río Secreto.

What's nearby

  • Punta Esmeralda Beach - 12 min walk
  • Mamitas Beach - 6 min drive
  • Quinta Avenida - 6 min drive
  • Quinta Alegría Shopping Mall - 6 min drive
  • Playa del Carmen Main Beach - 10 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive offers 393 accommodations with free minibar items and minibars. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 393 guestrooms featuring free minibar items and flat-screen televisions. Your bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools and a health club. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Sal Steak Cave, one of the property's 14 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 15 bars/lounges.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 25005 square feet (2323 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 14 restaurants and 1 coffee shop/cafe
  • 15 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Sal Steak Cave
  • Capella
  • Kanna Beach Club
  • The Lunch Box
  • Tori

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Farming classes
  • Fitness centre
  • Full-service spa
  • Pilates classes
  • Shopping
  • Snorkelling
  • A hot tub
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 100

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch flat-screen TV
  • TV channels

Food and drink

  • Free minibar

More

  • Desk chair
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 33 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Paradisus Perla All Adult All Inclusive
Paradisus Playa del Carmen La Perla All Adult All Inclusive
Paradisus Playa Carmen Perla All Adult/All Inclusive
Paradisus Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adult/All
Paradisus Perla Adult/All
Paradisus Playa del Carmen La Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adults /All Inclusive
Paradisus Playa del Carmen La Perla All Adult/All Inclusive

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1006 reviews" "
Rating 8 - Good. 223 out of 1006 reviews" "
Rating 6 - Okay. 90 out of 1006 reviews" "
Rating 4 - Poor. 48 out of 1006 reviews" "
Rating 2 - Terrible. 43 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I had an amazing time at this resort. The food and drinks were amazing and the service of our butlers and conceirge was great! I would travel back to this resort again!!
Stayed 5 nights in Sep 2024

6/10 Okay

Matthew

Stayed 5 nights in Aug 2024

4/10 Poor

Holly

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall property was nice and clean, however the dining was horrible and the service was not very fast. Food options were minimal, and you had to make reservations to eat dinner anywhere but the buffet. The buffet was small and not good protein options. Also the American food options were just bad - they had a lot of Indian and bizarre foods available. Room service food was also bad and actually made us sick. We paid for an upgraded room but our provided concierge wouldn’t book reservations for our whole group. There were times when our room wasn’t cleaned until 3pm and there were not even that many people at the resort. Also, they wouldn’t serve us Baileys with our morning coffee until 10am but they were okay with giving us mimosas with alcohol - which doesn’t make sense. None of these have ever been issues at any other resort we’ve stayed at. Overall not impressed
Stayed 8 nights in Aug 2024

6/10 Okay

Bianca

Travelled with group
The beach area is nice and clean. It has a contemporary feel and smelled good
Stayed 4 nights in Aug 2024

10/10 Excellent

Elda, Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 3 nights in Aug 2024

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING WAS EXCELLENT
Stayed 4 nights in Aug 2024

10/10 Excellent

Yu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good food, good pool. I don’t want to leave.
Stayed 5 nights in Aug 2024

10/10 Excellent

Eligio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Nicole, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a humbling blessing, Top down 5 Star property, staff and etc
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was above and beyond all of my expectations! It was so peaceful and serene, and the staff was so accommodating and lovely! Each moment felt special and unique, and I am definitely coming back again!
Stayed 7 nights in Aug 2024

10/10 Excellent

Neil Maraj

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place will definitely revisit!
Stayed 5 nights in Aug 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic. It was as clean as it was luxurious. The pools, beach, food, and activities were all superb.
Stayed 3 nights in Aug 2024

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, amenities
We stayed on the adult/ LaPerla side this time after staying on the family side numerous times over the years. The hotel itself if BEAUTIFUL, especially on the adult side. However, the adult pool was a total no for us. The music/ DJ was so loud, we couldn't hear each other and the "entertainment" was pulling female guests up for a twerking contest. No thanks. The bartenders at the pool bar were just so unfriendly and the wait was way too long for a drink. And the pool itself looked worn and kind of dirty. So, while we totally loved the adult side atmosphere and lack of kids, we hung out at the family pool every day just to avoid that whole pool and scene.
Stayed 1 night in Aug 2024

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Geisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and that made the stay bearable, but the amenities were misleading. When we booked it said premium drinks the selection was not premium, at best mid shelf. Our flight was delayed so when we got to hotel we were not able to make any dinner reservations, they tell you to go and see about seating but they can never accommodate you. The buffet is limited, not a big selection for any of the meals, snack bar by pool had better food. We were upgrade to the Reserve area but our in room tub did not work, one of the 2 showers was also not functioning and to call for room service we had to use the bathroom phone. All in all it was a good vacation, can't stress enough how nice and willing to accommodate the staff was which is the only reason I would consider going back but don't think it deserves a 4 or 5 star rating.
Stayed 3 nights in Jul 2024

8/10 Good

edith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. It’s an oasis and the room is gorgeous. This has been the only hotel so far after 10 years of traveling that has accommodated me well by being an Expedia member. The food, however, has to be revamped. Staff added too water to the sauces, beans and other condiments. It was hit and miss. My only favorites were the papaya and the green chilaquiles. There should be a buffet open 24/7 with a variety of food every day. The strawberry margarita and the mango one were delicious. The outside city surrounding the hotel is unsafe, though.
Stayed 5 nights in Jul 2024

10/10 Excellent

MARIUSZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all nice. good relaxation place. staff was great. the entertainment pool staff was awsome. Daniel is a character.
Stayed 6 nights in Jul 2024

8/10 Good

Andrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to share the pros and cons of this hotel, as compared to dozens of other all-inclusive resorts we have visited throughout the Caribbean since 1999. Pros: 1. The resort is very modern and beautiful. 2. The buffet (Hadar restaurant) was probably the best we have ever seen. 3. Staff throughout the resort was very kind and friendly. 4. We appreciated the adult-only section, as not all resorts have them. 5. It was easy to book Spa service and Room Service. Cons: 1. AC was not sufficiently cold in our room and in Asian restaurant. We requested a fan for the room to improve air flow, but it wasn't available. Also, no ceiling fans in open air bars and areas where DJs perform. 2. We wrote to concierge that we are coming for our anniversary and requested booking a restaurant for us ahead of our arrival. They did the booking, but there was nothing special on the day of our anniversary: neither in the restaurant nor in the room (other hotels made swans out of towels and put rose petals for us). 3. Several times, we took a Bali Bed on the beach, and the attendant would inform us that this section is reservations only. There were no signs and nobody informed us during check-in. No orientation to the hotel rules and areas either. After we observed several more couples being chased away from those beds, the beds just sat empty. Nobody knew how to reserve them. 4. The night entertainment was geared towards families with children with shows at 8 pm. Not much adult entertainment.
Stayed 5 nights in Jul 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only bad thing was the food.
Stayed 5 nights in Jul 2024

2/10 Terrible

Pedro

Disliked: Staff & service
Stayed 4 nights in Jul 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous resort with excellent customer service. Highly recommend the reserve upgrade if you’re on the adults only side.
Stayed 4 nights in Jul 2024

10/10 Excellent

Glynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After the Delta IT outage fiasco our originally planned trip got cancelled altogether and so we booked this place on a Tuesday night and arrived Thursday afternoon and can say we were very pleasantly impressed with our selection. The service was mostly great at the restaurants and pools. There were a few times I was trying to set up a bed by the beach or a chair by the pool when a little assistance would have been very helpful and appreciated but apart from that everyone we encountered was very friendly and accommodating. We upgraded to The Reserve and glad we did because we had a separate pool, access to the beach, and private restaurant and in general was nice to escape to when the party at the main pool got to be a little much. Our concierge Julie was wonderful. The room and the grounds were gorgeous and so well maintained and clean. Easy to get into downtown to 5th avenue too. We enjoyed walking around and people watching. Highly recommend this resort and would absolutely come back. It was lovely and relaxing and exactly what we were hoping for after a failed vacation earlier in the week.
Stayed 4 nights in Jul 2024

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024