A stay at Hotel Colonial Playa del Carmen places you in the heart of Playa del Carmen, within a 10-minute drive of Gran Coyote Golf and Xplor Theme Park. .This aparthotel is 5.9 mi (9.5 km) from Xcaret Eco Theme Park and 6.1 mi (9.8 km) from El Camaleón Mayakoba Golf Course.
Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km
Mamitas Beach - 17 min walk - 1.5 km
Xcaret Eco Theme Park - 12 min drive - 9.5 km
Getting around
Cancun Intl. Airport (CUN) - 47 min drive
Restaurants
Tacos Gomez - 2 min walk
Empanadas y Salbutes de la Juárez - 2 min walk
Aguas Frescas - 3 min walk
+mas Rico tacos - 2 min walk
Romeo Trattoria Pizzeria - 2 min walk
About this property
Hotel Colonial Playa del Carmen
Colonial aparthotel with a 24-hour front desk and an outdoor pool
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.
This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.
Recreational amenities at the aparthotel include an outdoor pool.
Children under 12 years old are not allowed in the swimming pool without adult supervision.
Make yourself at home in one of the 130 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as desks and ceiling fans.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area. This Colonial aparthotel also features tour/ticket assistance and a banquet hall.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Languages
English, Spanish
Property amenities
Pool/Spa
Outdoor pool
Internet
Available in the apartment: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
Car hire
Bedrooms
Bedsheets provided
Bathroom
1 private bathroom
Free toiletries
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
20-inch TV with satellite channels
TV in common areas
Work spaces
Desk
Meeting rooms
Comfort
Air conditioning
Ceiling fan
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
Lift (150 centimetre wide door)
Smoke-free property
Services and conveniences
24-hour front desk
Change of towels on request
Housekeeping (daily)
Luggage storage
Multilingual staff
Phone
Tour and ticket assistance
Location highlights
In the city centre
Things to do
Golfing nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
First aid kit
Window guards
Fire extinguisher
General
130 units
2 buildings
4 floors
Banquet hall
Built in 2008
Colonial architecture
Towels (changed on request)
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:30 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects a 1.50 USD environmental tax at check-in.
We should mention
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision
Property is also known as
Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A
Hotel Colonial Playa del Carmen Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Hotel staff was very helpful and friendly. Many food options located very close. The cleaning staff were great and thorough.
Chance
Stayed 2 nights in Jan 2025
6/10 Okay
Robert
Travelled with partner
15 Jan 2025
Property is a little outdated but overall good for just a night.
Robert
Stayed 2 nights in Jan 2025
6/10 Okay
Shauna
Travelled with family
14 Jan 2025
The customer service was great! 2 out of our 4 rooms reserved were older and out dated. We would have liked to have our family all on one floor or closer to one another but the hotel was unable to accommodate this. One of the rooms had many cockroaches.
I had been prepared for the hotel to be a little noisy given its location in the downtown area of Playa del Carmen. The problem wasn't outside, it was inside! There were people at the pool all bloody night and the noise deflected throughout the hotel, it was very hard to sleep. The staff was super nice, and the restaurant that served breakfast and we went there for dinner as well was really delicious and a nice environment.
This hotel is located very close to the downtown and 5-10 min walk to the beach. I liked the swimming pool area, with wonderful green vegetation all around the place. The service provided was great too.
Excelente opción para hospedarse, el personal del hotel fue muy amable y muy atento durante toda la estancia, el lugar estaba en una buena ubicación cerca de la playa y la quinta avenida, mi familia y yo quedamos muy satisfechos con ganas de volver pronto!
Its a good hotel for the price, staff is friendly and professional, and very easy to deal with.
Dinesh
Stayed 1 night in Dec 2024
10/10 Excellent
Jesus Olivas
Travelled with group
25 Dec 2024
Liked: Cleanliness, room comfort
Jesus Olivas
Stayed 2 nights in Dec 2024
10/10 Excellent
Liliana
17 Dec 2024
Liked: Cleanliness
The location was perfect and stay was great staff very friendly and room was decent! Just needed the water to be warmer in the showers but overall wonderful stay would recommend to my friends will be back thanks 🙌👌🙏
I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊
Shawn
Stayed 7 nights in Dec 2024
6/10 Okay
Sergio Alejandro López, EULESS
Travelled with group
20 Nov 2024
Liked: Cleanliness, amenities
Sergio Alejandro López
Stayed 5 nights in Nov 2024
10/10 Excellent
roberto
19 Nov 2024
Liked: Cleanliness, room comfort
Fue muy buena la experiencia. Solo estuve una noche. El personal fue mu amable . Recomiendo el hotel 100%
We were a little nervous booking a hotel for 2 weeks without seeing it...but it turned out great. We stayed in a room with a patio door that opened into a courtyard surrounded by 7 other rooms. That meant natural light and fresh air, two really improtant things for me in a hotel room! The room had a good closet, a safe (we didn't use it) and a mini fridge. It was leaking the first day we plugged it in, maintenance came by and put a towel behind it... problem solved LOL.
We had a king bed, a table for 2 with 2 chairs. Just what we needed for the in room meals when were were taking a break from eating out.
The bed had a bottom, sheet, a top sheet and a light blanket. In September we didn't need it! The air conditioner worked well (even though I only turned it on sporadically to cool down the room).
The bathroom had a tub, not very often do I see that! The "rain shower head" was in the middle of the tub so lots of room for hubby and I to shower together :) NOTE- as a woman with long hair I HATE these showers. There is never enough pressure.
We had a problem the first day with a bit of a water leadk out of the pipe coming out of the roof to the shower, maintenace came and "patched" it. By the end of our 2 weeks there, the slow leak peeled the paint away on the roof around the shower head.
A water cooler to fill our own bottles WIN!
Really nice front desk staff WIN!
Restaurant right next door with GREAT prices and variety WIN!
Tienda across the street selling ICE WIN WIN!