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The Royal Haciendas All Inclusive

4.0 star property

Photo gallery for The Royal Haciendas All Inclusive

Exterior
6 outdoor pools, pool umbrellas, pool loungers
Aerial view
Beach/ocean view
6 outdoor pools, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Playa del Carmen, QROO
  • Gran Coyote Golf
    ‪8 min drive‬
  • Playa del Carmen Main Beach
    ‪13 min drive‬
  • Punta Esmeralda Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

  • 97 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

  • 134 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

  • 97 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Run of the House

Pillow-top beds, in-room safe, individually decorated

Run of the House

  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

Pillow-top beds, in-room safe, individually decorated

Deluxe Villa

  • 134 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4098)
The price is AU$1,315
for 1 room
includes taxes & fees
24 Apr - 25 Apr
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

With a stay at The Royal Haciendas All Inclusive in Playa del Carmen (Grand Coral), you'll be within a 15-minute drive of Quinta Avenida and Playa del Carmen Main Beach. .This all-inclusive property is 8.5 mi (13.6 km) from Maroma Beach and 10.9 mi (17.6 km) from Xplor Theme Park.

What's nearby

  • Gran Coyote Golf - 8 min drive - 4.7 km
  • Playa Xcalacoco - 11 min drive - 4.4 km
  • Quinta Avenida - 13 min drive - 9.8 km
  • Playa del Carmen Main Beach - 13 min drive - 9.8 km
  • Punta Esmeralda Beach - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪The Fives Plaza - ‬5 min drive
  • ‪La Laguna - ‬14 min walk
  • ‪Arezzo - ‬5 min drive
  • ‪Breeze Pool Bar - ‬5 min drive
  • ‪Lizards Pool Bar & Terrace - ‬5 min drive

About this property

The Royal Haciendas All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 252 individually decorated guestrooms, featuring microwaves and plasma televisions. Your room comes with a pillowtop bed. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools, 4 hot tubs, and outdoor tennis courts. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Kinokó, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 3 bars/lounges, or 2 poolside bars.

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.
Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Stereo
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.84 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1032 out of 1761 reviews
Rating 8 - Good. 412 out of 1761 reviews
Rating 6 - Okay. 193 out of 1761 reviews
Rating 4 - Poor. 70 out of 1761 reviews
Rating 2 - Terrible. 54 out of 1761 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thaer Ibrahim Al, Dearborn Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel beautiful area nice stuff thank you so much
Stayed 5 nights in Jan 2025

10/10 Excellent

Barbara Ewa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 7 nights in Jan 2025

10/10 Excellent

Zina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to everyone works there , nice people
Stayed 5 nights in Jan 2025

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Facility and grounds are immaculate and very well maintained. Amenities are very nice and clean. Food and service are hit or miss. Beach is unfortunately not very good, heavy sand erosion, rocks, roots and rough surface. This is not a true "all inclusive" but rather a "time share" which tries to double-up as such. This creates inconveniences which are not mentioned upfront and are very irritating when they occur. Like, you may have to change a room in the middle of your stay or your room keys stop working because the system resets all room codes on Saturday afternoon and requires you to go to front desk for a reprogram.
Stayed 6 nights in Dec 2024

6/10 Okay

Brandon M

Liked: Cleanliness, staff & service
Property was good. Beach was not. It was small and a lot of debris. Also the steak restaurant had steak that had to be paid for even though we had the all inclusive package which was disappointing.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jeffery

Stayed 6 nights in Nov 2024

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Christmas at Royal Haciendas
Our family of four had an amazing 2-week stay at The Royal Haciendas over Christmas. We enjoyed pretty much everything about the resort and we will definitely go back! The pricing through Hotels.com was also the best available and we received a resort credit for being a Silver Member. Pros: Very clean Helpful staff Great food (generous all inclusive) Spacious, well designed rooms Warm, clean pools Good facilities including a kids club Value for money Cons: Small beach Timeshare sales
Stayed 14 nights in Dec 2024

8/10 Good

Lindsay

Stayed 8 nights in Dec 2024

6/10 Okay

Pedram Paysarvi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Adam Lee, Farmington Hills

Travelled with family and small children
Liked: Cleanliness
The food was the only redeeming part of this resort. There was almost no beach and the water was not swimmable. It was actually dangerous with the debris in the water. We constantly were harassed to buy a time share. When we did sit down to hear the timeshare they bent the truth about the discounted stay to stay there next year at a discount. I would not recommend this resort
Stayed 8 nights in Dec 2024

10/10 Excellent

Jacquelyn, Chicago

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families
Stayed 5 nights in Dec 2024

10/10 Excellent

Jinnat, New York

Stayed 6 nights in Dec 2024

8/10 Good

Estevan

Stayed 5 nights in Dec 2024

6/10 Okay

Rana

Travelled with family and small children
Disliked: Cleanliness, amenities
The beach was rocky. They also require you to move rooms for their timeshare customers on saturday.
Stayed 6 nights in Dec 2024

8/10 Good

Aun

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a decent experience staying at the Royal Haciendas. The food is good especially the Asian fusion restaurant. But be aware it is really hard to get a table there as it is always fully booked. The beach is non existent don’t come here if you planning to spend time on the beach. A big portion of the beach has been claimed by the ocean and the resort has been left with a little to almost no beach. That small beach area is not maintained at all.
Stayed 7 nights in Dec 2024

6/10 Okay

Arunmozhi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Thebfacilities are clean. The room for a family of 4 with 2 murphy beds were good spacous and clean. Access to beach is good. 2 large swimup bar pools and 2 large lap pools were very clean and pleassnt
Stayed 6 nights in Dec 2024

8/10 Good

Jose m

Travelled with family
Liked: Cleanliness, staff & service
The beach has severe erosion. The food was ok. It’s a nice place but don’t spend a lot of money for it
Stayed 5 nights in Dec 2024

10/10 Excellent

Benoit

Stayed 4 nights in Oct 2024

6/10 Okay

Jesus Antonio Castro

Travelled with family
Disliked: Amenities
Property was good, but the breakfast and lunch in and dinner needs lots of help. They do not keep up with the food. Lots of empty empty. The place can be a 5 stars if they do something with the buffets. A lot of comments with the food. Do not recommend anyone to this place And the timeshares ( smith ). They almost grab you by the throat if you say no. Smith was very very pushy
Stayed 5 nights in Dec 2024

2/10 Terrible

Darlyng A

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
If you’re coming to Cancun to spend time on the beach, this is not the resort for you. The beach here is non-existent. It’s filled with tree branches, trunks, and lots of rocks, making it unsafe to enter the water. Specially with kids. Additionally, the service around the pools was disappointing. Many of the waiters were rude and seemed overwhelmed. For example, I asked for pizza for my kids, and the waiters would respond rudely, saying they’d get it but that it would take a long time because they had to walk across the resort. While I understand their workload, the tone and attitude were unnecessary. Be cautious when booking, as we were charged an additional $700 upon arrival. Apparently, Expedia had incorrectly listed my teenager as being 12 years old or under, even though the correct age was reflected on the flight tickets. The resort refused to help and insisted on the additional charge. The food and drinks were also underwhelming compared to other all-inclusive resorts I’ve visited. One night, after returning late from Xcaret, we tried ordering room service. We started calling at 10 p.m. to place an order before the menu changed at 10:30. Despite multiple attempts and even asking the receptionist for help, no one answered, and we ended up going to bed hungry.In summary, between the non-existent beach, poor service, extra charges, and mediocre food, I cannot recommend this resort. There are far better options in Cancun.
Stayed 7 nights in Dec 2024

10/10 Excellent

Chen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Jackson, Torrington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for Families. Rooms were very clean and the staff was awesome! We felt very safe at this Resort!
Stayed 7 nights in Dec 2024

6/10 Okay

Sali

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Linda Anne, Sea Bright

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is under rated. For us this resort is a 10 ! We have been traveling to Cancun since 1990! This resort experience was the very best. The food is outstanding and the property is impeccable. They were booked and it did not feel crowded. The staff was so kind especially Rapheal who was our concierge! I had a heart attack the last day of our visit and the staff was phenomenal We can not thank them enough!

10/10 Excellent

ALMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 4 nights in Dec 2024