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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
2 outdoor pools, pool loungers
Exterior
Deluxe, 2 Queen Beds, Non-Smoking
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Playacar Beach
    14 min walk
  • Xaman Ha Aviary
    4 min drive
  • Quinta Avenida
    6 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    12 min drive

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board

Superior Garden, 1 King Bed, Non-Smoking

  • 36.35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board

Accessible Room, 1 Queen Bed, Non-Smoking

  • 36.35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 36.35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board

Superior Room, 2 Queen Beds, Non Smoking, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

  • 39.80 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board

Superior Garden, 2 Queen Beds, Non-Smoking

  • 36.35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board

Superior Ocean, 1 King Bed, Non-Smoking

  • 36.35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Pool
Hot tub
All-inclusive
Spa
4.1 out of 5, Very good, (1005)
The price is AU$668
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Viva Azteca by Wyndham, A Trademark All Inclusive Resort

About the area

Playa del Carmen

With a stay at Viva Maya by Wyndham, A Trademark All Inclusive Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Playacar Golf Club and 6 minutes from Quinta Avenida. .This beach resort is 2.5 mi (4.1 km) from Mamitas Beach and 4.9 mi (7.8 km) from Xplor Theme Park.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 3 min drive - 1.2 km
  • Quinta Avenida - 6 min drive - 2.8 km
  • Xplor Theme Park - 11 min drive - 7.9 km
  • Xcaret Eco Theme Park - 15 min drive - 8.6 km
  • Mamitas Beach - 20 min drive - 4.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Rosa Roja - ‬6 min walk
  • ‪RIU Yucatan - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪Pool Bar - ‬1 min walk
  • ‪Miyagi - ‬7 min walk

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

Beachfront, with full-service spa
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Stay in one of 604 guestrooms featuring LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a sauna. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with international cuisine at La Terraza, one of the resort's 5 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Playa del Carmen? This resort has 18977 square feet (1763 square meters) of space consisting of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Viva Café - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

All-inclusive details

All-inclusive room rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • 5 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Coffee/tea in a common area

Restaurants on site

  • La Terraza
  • Hacienda Don Diego
  • Portofino
  • Miramare
  • Viva Café

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Archery
  • Beach volleyball
  • Beach yoga
  • Canoeing
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Playground
  • Rock climbing
  • Sailing
  • Sauna
  • Scuba diving
  • A hot tub
  • Surfing/body boarding
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (18977 square feet)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Front entrance ramp
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Mini fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 414 out of 1004 reviews" "
Rating 8 - Good. 284 out of 1004 reviews" "
Rating 6 - Okay. 151 out of 1004 reviews" "
Rating 4 - Poor. 86 out of 1004 reviews" "
Rating 2 - Terrible. 69 out of 1004 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with family
Liked: Amenities
Stayed 4 nights in Aug 2024

10/10 Excellent

Jagoda Maria

Travelled with family
Liked: Staff & service, property conditions & facilities
Resort is very family friendly , lots of entertainment for kids and adults. Beach is beautiful , all staff is friendly and very welcoming . Food is good many options for everyone. I would recommend it to anyone
Stayed 7 nights in Aug 2024

6/10 Okay

Wasim

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
14 of us, half got stomach bug. Also food in restaurant wasn’t good, buffet was better. Still beautiful vacation
Stayed 7 nights in Jul 2024

8/10 Good

Carol

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Halit

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and Quiet friendly stuff beech was great
Stayed 7 nights in Aug 2024

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Friendly staff. Just a little bit comicated to make restaurant reservations. Overall goo
Stayed 2 nights in Aug 2024

10/10 Excellent

Gwenna Cherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The show every evening is amazing!!
Stayed 7 nights in Aug 2024

10/10 Excellent

Zulfia, SAN DIEGO

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
We have been here 4 times. We really enjoyed it. Everything you need is easily accessible on the property. Fun times, beautiful beach, great food, and excellent staff. We will definitely be back
Stayed 10 nights in Jul 2024

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 10 nights in Jul 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 5 nights in Jul 2024

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was great except our AC in our room was not working properly. They had someone come to fix it but it still wasn’t gettin cold. They would not accommodate us by letting us have a new room. As hot as it was there, there’s nothing as bad as waking up in the morning thirsty and sweating because you’re hot. That was the most horrible thing on the trip. They should have let us have a new room with working AC. Very disappointed. Other than that it was fine
Stayed 7 nights in Jul 2024

6/10 Okay

ABIGAIL

Travelled with family
Liked: Staff & service, amenities
1st the room was I stayed I didn't feel safe the door was cracked in half and the i was all the way at the end of the hallway! They couldn't replace the door
Stayed 5 nights in Jul 2024

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The property is small enough to walk everywhere and it has all the amenities. Not all people follow the no smoking rule and our neighbour was smoking in her room and the smoke was getting into our room. Other than that, no complaints. The food at the buffet is great, the food in the restaurants needs to be better. Very good drinks, not so good coffee, but better cappuccinos. The beach is great with palm trees and hammocks. Some seaweed floating. Great view of the sea. Lots of things to do. Great tours!!! Lots of entertainment for kids and adults. Staff is very friendly. We would come back again.
Stayed 7 nights in Jul 2024

4/10 Poor

Natalya

Travelled with family
Liked: Staff & service
Disliked: Amenities
I recently stayed at Viva Maya by Wyndham, and unfortunately, my experience was quite disappointing. The hotel itself is small and outdated, with rooms that had an unpleasant smell. The buffet menu remained the same every day, and the food quality was mediocre at best. I was also disappointed by the lack of drinking water in the rooms. Unlike other hotels I have visited, this one does not provide bottled water or soft drinks in the room fridge, which was quite inconvenient. Moreover, the seaweed on the beach really dampened the overall experience. While I understand that they cannot control the ocean, maintaining a clean beach is essential, and this was not the case during my stay. Overall, I would not recommend this hotel and I do not plan on returning.
Stayed 7 nights in Jul 2024

6/10 Okay

Gerald, Walnut Creek

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The resort is quiet and relaxing. It's inside the gated Playacar neighborhood, so we felt safe going off property to explore a bit. My room was directly across from the adult pool which was amazing and my room actually had a private mini pool in the patio. That was amazing.
Stayed 5 nights in Jul 2024

10/10 Excellent

Alexandre, Willowick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort located right on the beach. It's very compact so everything (pool, beach, buffet, restaurants, lobby, etc) can be reached in a minute or two regardless of which building you'll get. We had a week of fantastic time with my wife and our daughter here in July 2024! Thanks Viva Maya!
Stayed 7 nights in Jul 2024

6/10 Okay

Carlos

Travelled with family, Travelled with family and small children
Liked: Amenities
Good place but need to improve customer service. There were some remodeling around and there were always noise.
Stayed 3 nights in Jul 2024

8/10 Good

Ricardo

Travelled with family
Liked: Staff & service, amenities
The property needs to work on rooms climate. Excessive humidity inside rooms make all my family ill. All other areas in the hotel are ok.
Stayed 7 nights in Jul 2024

6/10 Okay

Wilberto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I spent my 5 days fixing toilet water valve. Everyday was going to be fixed but when I returned to the room nothing. Definitely member attention was not a priority. Other than that I would say it was pretty good.
Stayed 5 nights in Jul 2024

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all the activities the resort had to offer for the guest
Stayed 6 nights in Jul 2024

2/10 Terrible

Karla

Stayed 6 nights in Jul 2024

6/10 Okay

Janette

Travelled with family
Disliked: Staff & service
Renato from the front desk is rude. If your not a member they treat you differently. On the other hand Antonio from the pool bar area he was awesome good customer service
Stayed 7 nights in Jul 2024

8/10 Good

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was great. We enjoy our stay.
Stayed 9 nights in Jul 2024

10/10 Excellent

candelaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean is beautiful
Stayed 2 nights in Jul 2024

6/10 Okay

Elizabeth

Travelled with family
The resort is older and the rooms need some updates. Plenty of food options but everything is tasteless. The staff was overall nice. I would not return to this resort.
Stayed 5 nights in Jul 2024