From the moment we arrived the customer service was horrible. The bellhop apparently didn’t understand his job and watched me struggle with suitcases before asking if he should help. Then the hotel we booked is a sister hotel to the first one you arrive at, so the receptionist told us this was not our hotel and pointed to where we had to go. That meant packing up the car again and traveling up a dark unmarked road to the some dimly lite entrance. This receptionist didn’t have any more personality than the first, Rooms were spacious and beds comfy but way to hot. Safe needed repair,
You walk a long corridor to get back to the other hotel for meals. First night we dined and the meal and service were good. Breakfast was over picked by 9 and fair quality. We got back late on Saturday night and ordered food for room service but after waiting 45 mins , my son in law called to inquire where his food was, the lady said that the kitchen was closed, they tried to call and offered no other option. To the hotels credit, when this was discussed with the morning manager, she comped our dinner
We left feeling that tourists are not their priority and just a bother.