I had an absolutely horrible stay at Park Lane Suites.
The staff was incredibly rude and unprofessional. They all give different info about the hotel. They all seem to think they’re in charge.
Two different maids entered my room despite the fact that my do not disturb sign was up and the door was locked. Once, I was using the bathroom with the bathroom door open when a maid came in my room. The other time, I was sleeping. The maids are way too loud also. When I told the night manager about them coming into my room, he couldn’t have cared less. He seemed annoyed with the complaint.
In general, he was one of the rudest people I’ve ever had to deal with in such a setting. Just a miserable person. One moment, he’s telling me to lie to other staff about my pets to avoid fees. Another moment, he’s accusing me of lying about previous conversations with other hotel staff. I was honest in all conversations.
At one point, I was talking to three different hotel staff at the same time. Two of them were giving me conflicting info and the third person just seemed to be there in order to roll her eyes and shake her head at me.
I wouldn’t be surprised if the maids were checking rooms to see if they were empty in order to steal from people. I wouldn’t be surprised if the night manager were involved.
Sam seemed nice enough but wasn’t in charge. He seemed absurdly subordinate to the miserable night manager. I’ve never been treated so poorly. This hotel deserves to go out of business.
