My wife and I live local to this hotel. We stay here on weekend get aways from the house and family. Every time we have stayed has been wonderful.
Not this time. We were supposed to check in at 3pm, stated agreement. The room was not ready and they could not tell me when it would be. We ran to Walmart to get a few things we needed and came back. Still no room. We went to dinner and came back at 5pm, the room was finally "ready"
The floors were not mopped, the furniture was visibly dirty, like we wouldn't even sit in one of the chairs. The balcony was filthy, something had been spilled and never dealt with.
Normally the staff are top notch, but this time they seemed jist defeated and uninterested in guest service.
I will say I asked for some extra towels and it was like they were just waiting to Bru g them, there in under five minutes. I was impressed with that.
After all of this, we will stay here again, just not in the deluxe room. Normally we just get a standard room and they are always very clean.
Every property has an off day...