4/10 Poor
Allan
Travelled with family
3 Sept 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
On the positive side, the resort was clean, and the beach was absolutely beautiful—a true paradise. The office staff, housekeeping, and especially Sherman at the door were all fantastic.
However, there were several major downsides that greatly impacted our experience. The restaurant at the property was closed due to renovations, which made it extremely inconvenient, especially since we weren't informed of this beforehand. The restaurant is located right by the pool, so the ongoing construction made it incredibly noisy at the pool area, disrupting our stay by the pool.
The biggest disappointment, though, was the beach staff. They were simply awful—rude, unhelpful, and easily the worst experience I’ve ever had with resort staff in my life. Their lack of professionalism and poor attitude completely ruined the beach experience.
While Turks and Caicos is a wonderful destination, I would not recommend wasting your precious vacation time at this hotel.
Allan
Stayed 2 nights in Aug 2024